Account Manager

Job Description

📍 London (Hybrid) - Aldgate office 2 days per week, 3 days remote/WFH

Note: during probation this will be 3 days in office and 2 remote

Join us at Goodlord and be a key player in revolutionising the renting experience. If you’re ready to drive growth, build lasting relationships, and thrive in a dynamic environment, we want to hear from you!

Our mission:

• Two in five people in the UK rent their homes. Goodlord's mission? To provide them with the best renting experience in the world 🌎
• We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution 🏠
• Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350+ Goodlordians across the group supporting the mission! 💚

The Opportunity:

Reporting directly to the Enterprise and Key Accounts Team Lead, you will be responsible for managing Goodlord’s largest accounts and driving growth through strategic upselling and retention initiatives.

• Manage High-Value Accounts: Take ownership of a portfolio of Goodlord’s largest and most strategic accounts, focusing on maximising growth opportunities and delivering exceptional value to our clients.
• Achieve Targets and KPIs: Work towards defined targets and KPIs for revenue growth, customer retention, and upsell success. Consistently meet or exceed these metrics through strategic account management and sales tactics.
• Build and Cultivate Relationships: Develop and maintain high-quality relationships with decision-makers, key influencers, and users within client organisations. Utilise these relationships to understand their needs and drive product adoption and longer-term contracts.
• Strategic Upselling: Identify and capitalise on opportunities to upsell additional product features and longer contracts, leveraging your understanding of customer needs and market dynamics.

What we need from you:

• Proven Track Record: Demonstrate a history of meeting and exceeding targets and KPIs related to customer growth, retention, and upselling in previous roles.

• Organised and Target-Driven: Exhibit strong organisational skills with the ability to prioritise effectively, manage multiple accounts, and meet deadlines while achieving growth objectives.
• Commercial Acumen: Show a strong commercial mindset with experience in consultative selling, upselling, and driving feature adoption.
• Adaptability and Resilience: Handle interactions with high-level decision-makers and busy salespeople with confidence and flexibility, tailoring your approach to different personalities and schedules.

What's in it for you:

• 🚀 Grow with Goodlord: your development is important to us, that’s why we are Great Place to Work - certified. Have a goal in mind? Share it with us and you can use your £1000 annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally at Goodlord too!
• 💕 Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
• 🌴 Unlimited holiday and flexible time off (subject to passing probation & fair usage policies): we encourage Goodlordians to make use of their unlimited time off to enjoy the world, recharge, and reboot. We also offer time off for volunteering and training, so you can give back to the community and pursue your passions
• 🤗 Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals

What's next?

If you’re ready to help us provide the best renting experience in the world, then click apply (2-3 mins!)

Full JS available.

Goodlord wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. In fact one of our core values is Bring our whole selves to work which is really important to us. If there is anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application. Come and join us!

** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer **

Regrettably we are not able to provide sponsorship for this role, you must have full unrestricted RTW in the UK to be considered for this role.

No agencies please - we have tried and trusted partners we would turn to should we require support!