Key Account Manager

Job Description

ABOUT THE ROLE

Goodlord’s mission is to provide the best renting experience in the world and we’re on the hunt for a Key Accounts Manager to help us achieve this.

No two days are ever the same at Goodlord so what you’ll be up to will vary. The pace we move at also means priorities will change and you’ll need to be comfortable with this (we’ll support you!). But these are the things that will be core to your role and will keep you busy.

The day to day stuff:

• Managing Goodlord’s largest accounts, focusing on opportunities for growth. Supporting our customers in maximising their benefit from the products and services they choose to use with us.
• Develop quality relationships with decision makers, key influencers and users within our agent’s head offices and branches.
• Identifying, through strengthened relationships, our customer’s needs, wants, pains and aspirations.
• Upselling additional product features and longer contracts to existing clients.
• Using data to monitor, identify and strategically target customers to maximise the commercial return, through both growth and retention.
• Using data to communicate and educate our agents, through account reviews and other contact points that ultimately tie into our and their wider sales strategies.
• Stay on top of competitor and industry changes to be able to confidently advise and consult our customers.
• Collate and provide clear and consistent customer feedback internally, to support the businesses decisions in improving customer experience.

ABOUT YOU

You should apply if you:

• You have previous experience working in an Account Management, Customer Success role (or similar commercial role)
• You can demonstrate your commercial experience and your ability to provide a consultative approach to customer relationships, upsell and feature adoption.
• You can provide clear examples in your existing role where you have consistently proven a track record of delivery of customer objectives, and growth of those customers as a result.
• You’re super organised and have proven your ability to prioritise effectively and meet deadlines whilst juggling a mixture of customer and project work.
• You are considered as someone that not only meets customer expectations, but also exceeds them.
• You are energetic, creative, curious, confident in your approach.
• You can adapt your approach and communications style to deferring personality traits.
• You are full of ideas, are not shy about expressing them and get excited about executing them.
• You have a positive attitude, and work well under pressure.

ABOUT US

We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, landlord and tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution.

And we did. Like all startups it’s been a bit of a roller coaster journey, but we’re now stronger than ever, with around 3000 letting agents using the platform, exciting & varied product lines and 320 Goodlordians supporting the mission!

Our purpose - building the best rental experience in the world - is clear to everyone, and so too is the fact that people are central to achieving that mission; we have worked hard to make Goodlord great so we’re proud to have been ranked 10th in the UK's Best Workplaces™ 2022 - Large category.

Not only that but the following too:-

• Great Place to Work certified - 2024
• Verified by Flexa as a Flexified employer - 2023
• Deloitte Technology Fast 50 - 2023
• Excellence in wellbeing for our dedication to goodlordian’s wellbeing
• 10th Great Place to Work in the UK large-sized businesses 2022
• 23rd Wellbeing Great Place to Work in UK Large- sized businesses 2022
• 18th best workplace for Women in UK large-sized businesses 2022
• 13th best workplaces for Tech in UK large-sized businesses 2022

Our values guide our decisions, the way we work, our culture and the people we ask to join the team. We work hard, have fun and support each other. We’re not afraid to make mistakes (we’d never learn if we didn’t) and we’re always looking to challenge ourselves. Our style is collaboration based on honesty, friendship and respect.

It’s an exciting time here at Goodlord. If you’re inspired by what we’re doing, are up for a challenge and share our values, we’d love to hear from you.

WHY YOU’LL LOVE BEING A GOODLORDIAN:

Aside from the role, the people, our culture and our mission, we have some other things that make Goodlord a pretty awesome place to be. Here’s a few favourites amongst Goodlordians (check out our careers page for more info).

• 🚀 Grow with Goodlord: your development is important to us. Have a goal in mind? Share it with us and you can use your £1000 annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally at Goodlord too!
• 💕 Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
• 🌴 25 days holiday including 3 between Christmas & New Year (plus UK bank holidays)with the opportunity to earn up to 30 days based on meeting revenue targets
• 🤗 Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals
• 🤩 Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics

Goodlord wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment.

In fact one of our core values is Bring our whole selves to work which is really important to us. If there is anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application. Come and join us!

** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer **

Regrettably we are not able to provide sponsorship for this role

No agencies please - we have tried and trusted partners we would turn to should we require support