Contact Centre Agent

Job Description

📍Location - Based in our Sheffield city centre office 3 days per week, working remotely 2 days per week

⏲ Working hours - 37.5 hours per week (Monday-Friday, 9am-5.30pm with occasional Saturday working)

💰 Salary - £23,500 (OTE of £27,500)

📅 Start Date - Tuesday 7th Jan 2025

Our mission:

• Two in five people in the UK rent their homes. Goodlord's mission? To provide them with the best renting experience in the world 🌎
• We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution 🏠
• Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350 Goodlordians supporting the mission! 💚

The Opportunity:

• Pro actively working to progress referencing applications ensuring reports are generated for our customers in line with our KPI measurements
• Helping tenants to get their dream home through meeting and exceeding targets.
• Professionally supporting our customers with high levels of accuracy (this is super important) with great care and diligence via phone, live chat and email.

What we need from you:

• Previous experience working in a highly targeted and fast-moving contact centre
• Customer centric mindset allowing you to quickly identify and understand the needs of our different customers
• Have great attention to detail and can easily identify inconsistencies

It would also be great if:

• You have previous experience in conducting credit or ID checks or working within the lettings industry
• you’re super organised and have proven your ability to prioritise effectively

What's in it for you:

• 🚀 Grow with Goodlord: your development is important to us. That’s why we have a team pot for training courses which your manager will be in charge of
• 💕 Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
• 🌴 25 days holiday (plus BH) plus 1 day per full year up to 32 days
• 🤗 Supporting your family: we offer Referencing Goodlordians 13 weeks of fully-paid parental leave to look after their new arrivals, following 12 months of service
• 🤩 Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics

What’s next?

If you’re ready to help us provide the best renting experience in the world, then click apply (2-3 minutes)!

A full job spec is available on request

Goodlord wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. In fact one of our core values is Bring our whole selves to work which is really important to us. If there is anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application. Come and join us!

** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer **

Regrettably we are not able to provide sponsorship for this role

No agencies please - we have tried and trusted partners we would turn to should we require support