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Goodlord • Sheffield, United Kingdom

Contact Centre Agent

Employment type:  Full time

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top 3 scores:
88%

Culture

79%

Location flexibility

78%

Mission

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Job Description

đź“ŤBased in our lovely Sheffield city centre office 3 days per week, the other 2 days are up to you!

⏰ This is a full time role - Mon - Fri (37.5 hours per week)

This role sits within our Vouch Referencing Team.

The Opportunity:

  • Handling and managing the referencing process for Letting Agents
  • Engaging with tenants, guarantors, employers, landlords and agents throughout the reference journey to get the relevant information to complete a reference.
  • Once a reference is completed, you will make the decision on whether a tenant can be accepted to rent the property
  • You’ll work closely alongside the letting agent to develop and maintain a relationship with them

What we need from you:

  • You have previous phone based experience in a commercial/office environment
  • You're comfortable working in a targeted environment (KPI's/Metrics)
  • You have excellent communication skills both verbally and written
  • You’re able to grasp new systems and products
  • You’re a multitasking whizz and are able to move across different platforms and systems

The Company:

  • Vouch is a referencing company with a difference ✨
  • 2 in 5 people in the UK rent, and we use the latest technology to provide a full reference in a user-friendly way, making it more efficient and less stressful for tenants ❤️
  • At Vouch, you aren't defined by your job description, we encourage you to get involved with the different projects happening & make an impact. Whether it’s an idea on how to improve our services, or simply establishing a new office tradition – we want to hear it

What's in it for you?

  • 🚀 Grow with Goodlord: your development is important to us. Have a goal in mind? Share it with us and you can use some of our annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally at Goodlord too!
  • đź’• Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
  • 🌴 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement.
  • 🤗 Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals

What’s next?

If you’re ready to help us provide the best renting experience in the world, then click apply (2-3 minutes)!

Vouch wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. In fact one of our core values is Bring our whole selves to work which is really important to us. If there is anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application. Come and join us!

** Please note, as we are regulated by the Financial Conduct Authority, all new starters are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer **

Regrettably we are not able to provide sponsorship for this role

No agencies please - we have tried and trusted partners we would turn to should we require support

Vouch is a Goodlord Group company.

Company benefits

Dog friendly office
Open to compressed hours
Mental health platform access
Cycle to work scheme
Lunch and learns
Enhanced maternity leave
Enhanced paternity leave
Personal development budgets
Financial coaching
25 (+1 for every year of service up to 32) days annual leave + bank holidays
Home office set up
Eye Care Support
Mental health first aiders
Fertility benefits
Work from anywhere scheme
Adoption leave
Pregnancy loss leave
Fertility treatment leave
Pregnancy support
Bike parking
Life insurance
Salary sacrifice
Referral bonus
Sabbaticals
Hackathons
Employee assistance programme
Book budget
Study suppot
Volunteer days
L&D budget
In house training

We asked employees of Goodlord what it's like to work there, and this is what they told us.

Location flexibility
79%
Employees are largely happy with their working location freedom
Hours flexibility
66%
Employees are largely happy with the flexibility in the hours they work
Benefits
55%
Employees are moderately happy with the benefits their company offers
Work-life balance
70%
Employees feel that they can switch off quite easily from work
Role modelling
72%
Employees feel that most people work flexibly
Autonomy
71%
Employees feel that they can mostly manage how they get their own work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
72%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
77%
Employees feel that the culture supports equity and inclusivity well
Culture
88%
Employees feel like it is a really great environment to work in
Mission
78%
Employees feel quite excited about the company mission
Salary
56%
Employees feel that their salary is fair and in line with the market average

Working at Goodlord

Company employees

330

Gender diversity (male:female)

50:50

Funding levels

ÂŁ27m

Currently Hiring Countries

United Kingdom

Office Locations

Awards & Achievements

SaaS & Software

SaaS & Software

Industry awards 2023
Saas & Dev Software

Saas & Dev Software

Industry awards 2022

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