top 3 scores:
Benefits
Hours flexibility
Autonomy
Job Description
Reporting to the Resolution Team Manager/ Resolution Technical Manager, you are responsible for the effective management of new failed firms and resolution of the customer claims solution working with the Regulators (PRA & FCA), Insolvency Practitioner, Broker, and other third parties.
You will be responsible to deliver the strategy of the insolvency/ administration with the Insolvency Practitioner, ensuring processes, risks, and key controls are maintained, and adhered to. Providing technical advice to suppliers, our outsourced partners and other parties regarding claims handling on our behalf, and ensuring the best outcome for our customers.
My Skills
Technical
the subject matter expertise needed to deliver all elements of the service
Business
how we design and develop our operating environment to drive user experience
People
the skills and collaborative behaviours we need to maximise the potential of all our teams
You will have technical expertise (or demonstrate the ability to acquire expertise) in the following:
Insolvency Knowledge
Claims Processing
Payment Processing
Technical Issues Resolution
Claims Product Knowledge
Data Analysis & Insights
Microsoft 365
Risk Management
Data Reporting
Training & Development (Creation)
Training & Development (Delivery)
Evidence-Based Practice
Situational Decision-Making
You will have technical expertise (or demonstrate the ability to acquire expertise) in the following:
Business Acumen
Digital Literacy
Change & Project Management
Process Management
Service Design
Business Planning
User Experience
You will have the skills and behaviours in the following:
Coaching & Mentoring
Working Inclusively
Stakeholder Relationship Management
Persuasion & Negotiation
Market & Regulatory Environment
My My Ways of Working
Ways of Working – the actions & activities that people do which result in effective performance in the role
Take Ownership
Lead and Support
Work Together
Communicate & Influence
Think Analytically
Thing Big
Plan and Organise
Deliver for our Customers
Embrace Change
Develop Yourself
Level 2
Level 1
Level 2
Level 2
Level 2
Level 2
Level 2
Level 2
Level 3
Level 1
Demonstrate a proactive approach; challenge and put forward own ideas
Support and motivate the people around you
Create a sense of team spirit and build strong relationships with colleagues
Engage in regular two-way communication
Effectively analyse several types of information and make sound judgements
Take a long-term and broad view of Scheme objectives
Prioritise effectively in line with customer and organisational requirements
Strive to deliver excellence in tasks and projects
Show a flexible attitude to work and act as a positive role model for change
Open to new opportunities
My Knowledge
Knowledge – the knowledge, experience, and mastery gained through involvement or exposure
You will be able to demonstrate the knowledge, experience, or mastery of:
- Ability to manage expectations of senior stakeholders internally and externally
- In-depth knowledge of claims handling across different product lines
- Deliver outstanding customer service to our suppliers, stakeholders, and customers through interactions with them
- Demonstrate expert knowledge of FSCS, FCA and PRA rules, policies, and processes.
- Demonstrate technical claims knowledge
- Demonstrate technical knowledge of claims assessment process
- Demonstrate experience in financial services
Insurance
- Demonstrate a strong level of awareness of current operational procedures followed by insurers in the management of insurance claims across a range of products
- Demonstrate a thorough understanding of Policyholder Protection Rules and their application to insurance contracts and claims
- Demonstrate knowledge of the law and practice of insurance contracts and their application in resolving policy coverage issues
My Role
In being a member of the Resolution Team (Insurance), you will:
- Responsible for engaging regularly with relevant parties, IP, Run off Agents, and Brokers of the failed firms you will own
- Manage and monitor the progress and performance of each estate working with key stakeholders to deliver the strategy of the run down of the failed firm
- Work closely with Run off Agents to ensure optimised processes are in place to ensure the right outcomes for customers and levy payers
- Utilising management information to ensure the effective management of claims (new claims, open claims, reserving philosophy maintained, claims progression)
- Provide technical support and approval of valid payments on insurance claims within required SLAs in line with FSCS rules
- Manage and facilitate large claims within the failed firm estate attending Joint Settlement Meetings with FSCS and customer in mind
- Manage the closure of estates, ensuring any FSCS follow on activity planned and delivered
- Deliver and develop required training to relevant parties on FSCS processes
Company benefits
We asked employees of FSCS what it's like to work there, and this is what they told us.
Working at FSCS
Company employees
Office locations
Hiring Countries
United Kingdom