Account Manager

Your new companyA lot has changed at Frontify over the last decade, but people continue to be at the heart of our vision.
Every day, we empower thousands of brand builders worldwide — including teams at Lufthansa, KIA, Vodafone, and Uber — to create brands that have an impact. Our more than 300 employees collaborate and engage in and around our headquarters in St. Gallen, Switzerland, and offices in London and New York City. And we’re looking for new team members to join us.
We’re built on a collaborative culture of experimentation, trust, and transparency. If you want to help us achieve our mission of creating a home where brands can thrive, read on.
Your teamYou’ll work with Frontify’s commercial teams, including our Sales, Customer Success, and Revenue Operations teams. They’re international, motivated, collaborative, and based throughout Europe and New York. With their customer-centric mentality, they’re focused on bringing new, beloved brands on board and enabling them to bring their brand to life in new, exciting ways.
Your missionAs a Strategic Account Manager, your mission is to be a trusted advisor and revenue growth driver for Frontify’s valued clients. You will manage renewals, identify and close expansion opportunities, and build long-lasting relationships with a diverse portfolio of high-potential enterprise accounts. By leveraging strategic account planning and your commercial expertise, you will align client needs with Frontify’s innovative solutions, enabling customers to achieve their goals while driving measurable business outcomes for our organization.

Your responsibilities

• You will own and manage a portfolio of strategic accounts, with a focus on renewals, cross-sell, and upsell opportunities to drive (ARR) Annual Recurring Revenue growth.
• You will proactively identify and close expansion opportunities using strategic account planning, value-based selling, and deep customer insights.
• You will build strong relationships with key stakeholders, including C-suite executives, acting as a trusted advisor to help them unlock maximum value from Frontify’s solutions.
• You will conduct comprehensive account mapping and develop strategic plans tailored to customer needs, unlocking opportunities across subsidiaries, brands, and parent companies.
• You will collaborate closely with Sales and Customer Success teams to ensure seamless onboarding, adoption, retention, and customer satisfaction.
• You will leverage Salesforce with enhanced account hierarchy structures to uncover and connect opportunities within multi-entity organisations.
• You will develop, refine, and implement unified account playbooks that outline strategic account management best practices, ensuring consistency in approach and driving revenue growth across the portfolio.

Your story

• You’re able to join Frontify in our St Gallen office. We have a hybrid setup that's flexible; depending on your location in Switzerland.
• You bring 6+ years of experience in SaaS sales and account management, with a proven track record in a quota-carrying role.
• You demonstrated success managing a high-value book of business, excelling in both customer retention and expansion.
• You can generate and self-source your own pipeline, with a focus on strategic outreach to untapped areas of account potential – including but not limited to new cost centers, business units, and sub-brands.
• You demonstrated success in repeatedly delivering over 1m in expansion revenues on an annual basis.
• You thrive in a fast-paced environment and excel at managing complex customer deal cycles involving several internal and external stakeholders.
• You are experienced in strategic account planning, relationship management, and value-based selling to senior stakeholders, including C-suite executives.
• You are well-versed in using Salesforce to track pipeline, forecast revenue, and manage account activities. Experience with Gong is a plus.
• You have a commercial mindset and a bonus if you have a grasp of methodologies like MEDDPICC to guide complex sales processes.
• You thrive in a fast-paced, collaborative environment and are passionate about unlocking new opportunities for customer and business growth.
• You are fluent in English and German.

Why join us?· We want to see you thrive; we’ll provide you the tools to shape your place and future at Frontify.· We have a product that helps to connect brands and people with a human element.· We offer you the chance to enjoy your work, offering flexibility, opportunity, and exposure to new technologies and ideas.· We are a social bunch so if you are an animal lover, a student of yoga, or love travel, we have all the slack channels you need!
What we offer· We encourage you to take at least 5 weeks of holiday· Budget for home office set-up· Annual salary review· Additional localized benefits· Invite to our annual, summer company meet-up
Important to usAt Frontify, we believe in being true to ourselves: We are committed to creating and fostering an inclusive environment of vibrant individuals whose diverse perspectives build our collective future. We aim to provide equal opportunities and nurture a workplace free of harassment and discrimination.
Next steps1) Send us your CV and answer some questions: You’ll hear back from us with updates on your application.2) Virtual call with the Recruiter: You'll meet the Talent team to discuss Frontify, the role, and you – your passions, your skills, you.3) Virtually meet the team: You'll meet your new team over a few calls. You'll discuss the role, showcase your skills through your answers or a case study (or both), and get a feel for the brand-new journey that's awaiting you.4) Join us: If all goes well, you'll join Frontify's journey soon.

We also wanted to let you know that we may run preliminary checks on successful candidates. In the instance we run a preliminary check, it will depend on the role you are applying for and will be done in accordance with the applicable law of the country of employment. We’ll provide you with all the details about the next steps during the interview process