Sales Performance Coach

1. Commitment to growing expertise and developing product IP

Purpose: Consistently deliver best-in-class training. Capture outcomes that prove Flume are helping drive client lifetime value.

Responsibilities:    

• More than simply training, this role is about driving the performance of salespeople, leaders, and teams. This is done by delivering
  compelling, engaging, insightful and high-impact learning in-person and
  remotely.
• Consistently excel against Flume’s Trainer Quality Assurance Framework.
• Driving and reporting on behavioural and tangible learner outcomes.
• Provide the strongest learner experience via thorough preparation and follow-up.
• Enable the design of tailored development activities by analysing and understanding clients’ specific challenges, required results, and skills gaps in their business.
• Staying on top of all internal/external communications and administrative responsibilities and responding in a timely manner.
• Seeking new opportunities to optimise learner impact.

Accountability:

• Delivery of training and coaching equivalent to 60% of working hours (80% working on client projects with prep and follow-up).
• Feedback scores that equate to 80% good / excellent.
• Specific feedback that drives the client to want to do more training with Flume.
• Excellent client case studies, driven by client KPIs agreed in advance, and proven during, and post-delivery.

2. Optimise every buyer experience to drive client lifetime value

Purpose: To provide outstanding client interactions before, during and after projects.

Acting as a subject matter expert in client pitches

• Operate as a SME to support the sales team on new opportunities with existing clients and new prospects.
• Prepare thoroughly to understand the opportunity and potential programme.
• work with sales to agree the role the SME will play in these interactions.
• Support the sales lead during the meeting.
• consistently excel against Flume’s SME Quality Assurance Framework.

Client interactions before, during and after a project:

• Prepare thoroughly for internal and external project launches and all associated client-facing interventions.
• Research clients, their background, key stakeholders and programme ahead of any internal and external interactions.
• Consistently and effectively position Flume and the recommendation to senior buyers.
• Run discovery processes with key client stakeholders that enable tailored delivery of training and coaching.
• Playing your role in all additional client interactions such as review meetings.
• Stay on top of all internal and external communications to ensure all client interactions are delivered in a professional manner.

Behaviours specific for buyer meetings:

• Always professional and consistently speaking at their level.
• Consistently demonstrating you understand their world in a professional manner.
• Connecting to their outcomes.
• Mirroring their energy and colour personality.

Accountability:

• Key stakeholders who want to rebook due to a first-class training experience.
• New prospects who have complete confidence in the trainer due to a slick and professional experience during all engagements.
• Internal team confident in your approach for all internal and external interactions.

3. Commitment to growing expertise and developing product IP

Purpose: To be a true expert in sales. Be on top of the latest thinking and help to develop leading IP.

Responsibilities:

• Maintaining a growth mindset and constantly seeking to improve your personal knowledge and skills is key to excelling in the role. Staying on top of the latest research, sales literature, and market trends.
• Taking briefings from the Head of Product to create new PP decks, trainer plans and toolkits for courses.
• Creation of collateral as required for the business.

Accountability:

- Up-to-the-minute training materials and knowledge.

4. Key trainer qualities required:

4.1.    Training experience and ability

• Sales training experience across multiple clients
• Proven track record of strong training delivery
• We will consider sales training experience across
  sales teams

4.2.    Commercial acumen

• Professional approach to client conversations
• Ability to actively listen, understand and add value to client conversations
• Be able to adapt to client conversations based on stakeholders and culture

4.3. Organised team collaborator

• Remaining on top of all necessary internal comms and responding in a timely manner to ensure projects are successful
• Being fully prepared for all internal and external meetings, taking nothing for granted

5. Logistical requirements for trainer availability

• Full flexibility to deliver in-person and/or remote training across all 5 days. Flexibility to work early mornings / evenings to enable global delivery of training.
• Travel to client offices. Overnight stays required where distances don’t allow travel on the day of the training.
• International travel required for certain training assignments.
• Strong, professional home office set-up, with excellent internet is essential.

6. Package

• £50 - 55k per annum
• Remote working
• Bonus scheme
• Tailored career progression for highflyers
• 25 days holiday + bank holidays
• Continuous training & development
• 1 extra day holiday per year extra up to 30 days
• Lunch and learns
• Company pension contribution
• Team socials
• Healthcare provided by Vitality
• Annual away day and additional team gatherings