Commercial Product Manager

Job Description

About Flash Pack:

When was the last time you made a new friend? Friendship profoundly improves our emotional wellbeing, sense of belonging, purpose and happiness. Everyone wants more human connection but making new friends is really hard. That’s why we exist, with a mission to create one million meaningful friendships across the globe, using the power of travel and technology as a platform for connection.

We are Flash Pack – curated social adventures for solo travellers.

We’re a marketplace, so we actually serve two types of customers: solo travellers and the local partners who bring our adventures to life.

Our business is growing year-on-year and backed by strong investor support. Our culture is down-to-earth, hard-working, and compassionate. We’re lucky to have an exceptional team in terms of talent, and our “no a-holes” policy ensures we’re humble and supportive of each other. Integrity is at the heart of our work—we’re driven to do what’s right and to build a company that makes us genuinely proud.

What you’ll find here:

• A culture built around high performance, high conviction and humility. We value teamwork over grandiosity, great questions over corporate euphemisms and autonomy over conformity
  

• An ambitious high growth mid stage start-up with proven product market fit in over 15 global markets. We’re well-capitalised and backed by founders, investors and entrepreneurs who have built multi-billion dollar companies
  

• A highly collaborative team of ambitious and innovative people on a mission to create one million meaningful friendships across the globe, using the power of travel and technology as a platform for connection

You can find out more about our culture and life at Flash Pack here.

The Role:

We’re looking for an experienced Commercial Product Manager to join our team - this is a new role in our team reporting to the VP of Commercial Product.

You’ll be responsible for enabling high performance of our trips by leveraging external market insights and internal insights by working cross-functionally to identify risks and opportunities, validate hypotheses and deliver performance-boosting initiatives across a portfolio of trips.

In line with our salary framework, the salary banding for this role is £65,000 - £71,000 (dependent on experience).

Where you will spend your time:

• Pro-actively tracking and analysing key performance metrics such as bookings, trip-fill, margin and NPS across your assigned trips identifying and prioritising performance optimisation opportunities
  

• Collaborating closely with internal teams such as Pricing, Growth and Demand, DMC (Destination Management Companies) to validate hypotheses and implement solutions to reduce risk and optimise performance
  

• Conducting root cause analysis to understand under-performing trips using a combination of internal data as well as external market and competitor insights

• Using historical data and other available information to forecast the required supply for trips on an ongoing basis
  

• Working closely with teams such as Growth and Demand and the DMC team to refine forecasts to support the securing of supply from our DMCs
  

• Identifying and reporting on the relevant trends to support and input into our longer term product strategy and new product development
  

• Maintaining transparent and consistent communication with your stakeholders to drive successful outcomes

Here are some of the key performance indicators you’ll own or contribute to:

Owned Metrics

• Trip Fill Rate (%)

• Trip Sell-Through Rate (%)

• Departure Cancellation Rate (%)

Collaborative Metrics

• Trip Bookings – Shared with Growth/Demand

• Trip Margins – Shared with Commercial Supply, Growth/Demand, and Pricing

• Trip NPS - Shared with DMC Supply

What we’d love to see from you:

• You’ve got demonstrable experience in working with a portfolio of products, overseeing their performance across a range of KPIs
  

• You’re highly proficient in data analysis and can use analytical tools to support commercial decision making and performance improvement (we currently use LightDash and Looker Studio and if you know SQL, bonus point!)
  

• You’re a strong critical thinker and have the ability to analyse, investigate, question assumptions and problem solve to make informed decisions - you aren’t afraid to question the status quo
  

• You excel at stakeholder management and collaborating with cross-functional teams to ensure you can make well-rounded decision making. You’re able to influence and get buy in from a range of different stakeholders (up to C-Suite) knowing how to flex your approach where needed
  

• Results driven - Proven ability to take ownership and drive results, completing tasks efficiently in a fast-paced environment
  

• You’re comfortable operating both strategically and operationally and are happy to flex between this - you’ll be responsible for maintaining a broad perspective on trip performance whilst also deep diving into the specific factors that influence performance
  

• You’re a pro at project management and can confidently oversee multiple projects, showcasing data led prioritisation and delivering on time within budget
  

• Continuous improvement is your thing! You’ve an huge desire to stay updated with the latest market, competitor and customer trends and are comfortable adapting to changing tools, methodologies and market conditions

We’re after the right person and if you don’t quite hit all the criteria, we’d still encourage you to apply. We’d love to chat and see if you could be a great fit for Flash Pack.

Logistics 🛠️:

Our interviews take place on Google Meet and usually consist of the following stages:

• Introductory chat with our talent team to see if there is a match (30 mins)

• An interview with the hiring manager to hear more about your background and experience and to give you a deep dive into the role (45 mins)

• A case study and presentation with the hiring manager and a key stakeholder to see how you’d solve a problem (60 mins) -

• A culture and ways of working interview to see if your ways of working are a match with ours (30 mins)

Some roles may have extra stages, but we will let you know as soon as possible in the process if this is the case.

Diversity and Inclusion

We’re led by a BAME, female CEO and building a diverse and inclusive team is incredibly important to us which is why we are building diversity and inclusion into the company hiring, performance and progression framework.

We see our diversity as a key competitive advantage which is why we are committed to hiring top talent regardless of race, religion, colour, national origin, sex, sexual orientation, gender identity, age or status as an individual with a disability.

If you have an additional accessibility or other requirement we haven’t considered, we will do our best to adapt and make sure your needs are met.

If you would like to talk to us about these efforts, or have suggestions for how we can do better, we would love to hear from you.

Once you apply, you will be sent a short Equality, Diversity & Inclusion survey, it would help us immensely if you can complete it.

Flash Pack GDPR Compliance: Please take two minutes to read our Flash Pack Privacy Notice for Recruitment and learn how we will process your data.