top 3 scores:
91%

Location flexibility

90%

Hours flexibility

90%

Autonomy

Job Description

EvaluAgent is looking for a home based Head of Solutions Engineering to expertly lead a remote team of skilled Sales Engineers, partnering with our sales & customer success teams, as a technical resource with commercial acumen.

You'll be responsible for driving strong leadership in creating and maintaining a bar raising sales engineering team, with the focus on exceeding revenue quotas through a laser sharp technical sales process.

What We Offer:

  • A salary up to £105k based on your previous experience
  • 30% bonus
  • Flexible working hours and (UK) location to accommodate a work-life balance
  • Company Sick Pay
  • Company pension
  • 25 days leave plus bank holidays plus your birthday off
  • Vitality - Private Health Insurance
  • Income protection
  • Group life insurance
  • Enhanced family leave (maternity, paternity, adoption)
  • A great work from abroad policy
  • Comprehensive on-boarding and ongoing development
  • Supported Personal Development plan with an allocated budget
  • Occasional International travel
  • Two annual all business meetups
  • Additional team / project meet ups in the UK as necessary

We genuinely care about our people, work with us and you’ll experience autonomy, trust and passion in heaps and bounds.

To succeed its likely you will have:

  • 5+ years working in a sales engineering/solutions architect role in SaaS
  • 3+ years leading a sales engineering SaaS team
  • Strong technical background, with experience in cloud-based software, APIs, databases, and web development frameworks.
  • Experience in solution design and developing proposals for customers including managing of RFPs.
  • The ability to communicate & present complex technical concepts to both technical and non-technical audiences.
  • Proficiency in conducting technical product demonstrations and effectively addressing client inquiries.
  • Ability to lead, inspire, and develop a high-performing sales engineering team, fostering a culture of growth and excellence.
  • A passion for problem solving and a roll up sleeves demeanour.
  • Proven ability to work in a fast paced, KPI and target driven environment
  • Self-motivated, adaptable, and eager to learn about new technologies and industry trends.
  • Collaborative mindset with the ability to work effectively in cross-functional teams in a fast paced environment.

Day to day you will:

  • Lead and mentor a remote based team of Sales Engineers that partner with our Sales & Customer Success teams as a technical resource with commercial acumen
  • You and your team will be responsible for understanding prospects and existing customers technical requirements and translating how our solution can be a fit to add technical and commercial value
  • Formulate & manage an on-going technical sales process that entails understanding a customer’s requirements and filling the gaps through product demonstrations, presentations, and technical discussions to showcase value.
  • Provide strategic guidance on developing customised product solutions that align with clients' business needs.
  • Serve as the escalation point for complex technical inquiries and pre-sales technical support.
  • Collaborate with cross-functional teams, including product and engineering and customer success, to drive operational excellence
  • Contribute to technical proposals, RFP responses, and other sales collateral.
  • Stay abreast of industry trends, market dynamics, and competitive offerings.
  • Work to improve sales methodology and processes with your technical expertise, identifying opportunities and risks that deliver growth
  • Advocate for clients by providing feedback to the product development team based on market insights

Additional Responsibilities:

  • Assess gaps in evolving training needs and then create and implement programs to improve sales, product and technology skills of the Sales Engineering team
  • Help companies across varying industries to understand and evaluate the technical capabilities of our products, leading evaluation cycles to gain product fit consensus.
  • Understand and interpret prospective customer requirements, delivering customized product demonstrations to match customer needs.
  • Design, validate, and document technical solutions to share with prospective customers and Evaluagent teams including Scopes of Work, POC agreements & RFPs.
  • Collect and analyse feedback from prospective customers to influence roadmap, collaborating with product management teams to meet our prospects’ business challenges and align with Evaluagents business objectives,
  • Refine our internal processes to ensure effective measurement of performance, consistent experience from internal & external partners, and improvement to team’s impact on the success of deals.

The Key Performance Metrics for this role:

  • Conversion to quota achievement
  • Sales cycle length
  • Activity (# demos, # POCs, # opportunities worked, # on/off site customer meetings, % time on post-sale activities)
  • Product expertise
  • Number of POCs & Conversion of POC to CW
  • Technical knowledge
  • Demonstration & Commercial knowledge

Company Background

We’re on a mission to power a people-first era for contact centres – one where Employee Experience (EX) is prioritized alongside Customer Experience (CX). We plan to take our existing QA and Improvement platform to the next level and become a market-leading Workforce Engagement Platform for fast growth sales and service teams around the globe.

We’re a UK-based, tech scale-up business with clients all over the world and a product that is proving hugely popular with our target market. We are proud to be associated with highly innovative brands like Samsung, Vitality Health and ManoMano. We’re moving fast with treble digit revenue growth, and we’ve recently closed a $20m Series A funding round with a highly respected American growth fund.

Diversity and Inclusion
We are committed to employing the best people with the right experience and qualifications for the role. We provide equal opportunities for all our candidates and employees and do not discriminate on any factors such as gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Application Closing Date
This role operates on a rolling interview process, meaning we will be conducting interviews until we extend an offer. As a result, candidates may progress through the interview stages at varying paces.

Company benefits

Flexible working week
Work from anywhere scheme – up to 120 days in any 12 month period
Enhanced sick pay – 4 weeks full pay, followed by 4 weeks half pay
Co-working space allowance – £60 per employee per month
Enhanced maternity leave – If you are eligible for SMP the payment made by evaluagent will effectively ‘top up’ the statutory pay so that you receive: first 6 weeks full pay, next 15 weeks at 50% of your average weekly earnings, remaining 39 weeks at standard rate or a rate equal to 90% of your average weekly earnings (you will get whichever rate is lower).
Enhanced paternity leave – During the period of Paternity Leave evaluagent will top up your Statutory Paternity Pay (SPP) so that you receive full pay.
Health insurance – private health insurance with Vitality
Teambuilding days
Dental coverage – via Vitality
Enhanced pension match/contribution – with Royal London and the option for salary sacrifice
Annual pay rises – Enhance your earnings potential with our Performance Related Pay and also Share Options that are available after one year of service. Your dedication will be rewarded with financial benefits and a stake in our company's success.
25 days annual leave + bank holidays
Life insurance
Mental health platform access
Birthday off
Enhanced WFH tools
Buy or sell annual leave – buy up to an additional 3 working days per year
Shared parental leave
Adoption leave
Carer’s leave
Pregnancy loss leave
Compassionate leave
Share options
Personal development budgets
Volunteer days – 1 paid day per year
L&D budget
Employee assistance programme
Work from home budget – £26 per per month to contribute towards your wifi and heating costs
Private GP service
Eye Care Support
Cinema discounts
Family health insurance
Salary sacrifice
Income protection
Private Health Insurance
Group life insurance

We asked employees of Evaluagent what it's like to work there, and this is what they told us.

Location flexibility
91%
Employees are very happy with their working location freedom
Hours flexibility
90%
Employees are very happy with the flexibility in the hours they work
Benefits
82%
Employees are very happy with the benefits their company offers
Work-life balance
78%
Employees feel that they can switch off quite easily from work
Role modelling
85%
Employees feel that flexible working is part of the culture
Autonomy
90%
Employees feel they have complete autonomy over getting their work done

Working at Evaluagent

Company employees

75

Office locations

Fully Remote (UK)

Funding levels

$20 million - Series A

Hiring Countries

United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
SaaS & Software

SaaS & Software

Industry awards 2023