Publishing Services Manager

Job Description

Emerald Publishing offers a platinum open access end to end publication service, called Emerald Publishing Services (EPS), to journals that are owned by institutions or societies. These journals are managed by a dedicated team of Publishing Services Managers who also play a key role in the development of EPS.

Reporting into the Account Management Lead, the Publishing Services Manager role involves managing a portfolio of social sciences academic journals (up to 20 titles), primarily UK and USA based, while building close working relationships with owners and editors of these journals.

Location: We perform at our best when we feel trusted and are able to choose an approach to working that suits us best, which is why we are a remote-first company. However, we also believe in face to face collaboration, and our UK colleagues meet once a month for team time and quarterly for company get togethers in our Leeds office, so we ask that you be within a commutable distance that you are comfortable with in order to attend the office on those occasions.

Day to day we’ll trust you to:   

• Successfully onboard newly acquired journals and editorial teams in collaboration with other departments
• Build productive and trusting working relationships with customers from the outset to ensure effective customer service
• Proactively and collaboratively manage any editorial and ethical matters for successful outcome
• Assist the editorial teams in submitting the journals to various indexing services
• Deliver journal statistics reporting on usage and citations of the journal by way of an annual publishing report
• Monitor actual article output vs contracted output to identify any need for increasing content
• Proactively offer relevant paid for additional services where identified
• Assist with the renewal of customer agreements and manage service interruption as required

You’ll need to have:   

• Proven journals publishing experience working to strategic priorities
• Excellent customer service skills
• Advanced relationship management/building skills, and an ability to work cross-functionally
• Very good working knowledge of the rapidly evolving academic publishing environment – for example, open research
• The ability to embrace innovation and new ways of working

What’s in it for you?

At Emerald, we value our people. Becoming a part of our team means you’ll join a trusting and flexible environment and we've been flexified so you can trust that we're a truly flexible workplace. All we ask is that you attend the office once a month to come together with work colleagues. You'll also have numerous opportunities to progress your career, as well as access to professional development and the opportunity to learn new skills.

You’ll receive a wide range of benefits, such as 38 days annual leave (inclusive of bank holidays, remote flexible working, a discretionary performance bonus, 6% pension contribution and various benefits aimed at supporting your wellbeing and work-life balance such as a working from home allowance. You can check out a full list of our benefits here.

Roles are advertised at a benchmarked market median rate. Offers will be made within a range of the median, depending on skills and experience.

Please note - Applicants must be authorized to work in the UK without restrictions or sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Emerald Group is committed to creating an inclusive environment for all of our applicants. If you would like to request any accommodations/adjustments from application through to interview stages, please complete the relevant section within the application or contact us at peopleteam@emerald.com and let us know.