Product Manager: Research Services

Job Description

We are seeking a dynamic Product Manager to shape and deliver a customer-focused services roadmap. In this role, you'll manage and enhance our existing services while introducing new features that align with our business strategy. You'll play a key part in providing an editor-led author experience, retaining and growing our customer base, and identifying opportunities for upselling.

Location: We perform at our best when we feel trusted and are able to choose an approach to working that suits us best, which is why we are a remote-first company. However, we also believe in face to face collaboration, and our UK colleagues meet once a month for team time and quarterly for company get togethers in our Leeds office, so we ask that you be within a commutable distance that you are comfortable with in order to attend the office on those occasions.

What You'll Do:

• Own and deliver the product roadmap for author, editor, and reviewer services, aligned with business strategy and OKRs.
• Collaborate with third-party platform partners to manage and deliver the roadmap.
• Develop a research services environment to provide learning materials and insights via third-party vendors.
• Lead the development of new features and workflow enhancements for a compelling author experience.
• Support investment cases for new initiatives.
• Champion the platform and services across the business, supporting training, meetings, and demos.
• Use market research and user insights to develop a content roadmap for optimal user experience.
• Manage the workflow for adding, editing, and removing content based on customer feedback.
• Develop access and business models to maximize customer benefits and ROI.
• Drive customer awareness and engagement with the platform, using adoption metrics to refine products and services.
• Liaise with Sales, Commercial Operations, Marketing, and Content teams to communicate the roadmap and gather input.
• Support the marketing strategy for services, including lead nurturing and usage.
• Develop plans and materials for sales enablement, implementation, and onboarding.
• Work with Delivery and Architecture teams to ensure clear development and testing of new and existing services.

You’ll need to have:   

Skills:

• Strong analytical and strategic thinking
• Effective networking, negotiation, and stakeholder management
• Collaborative and inclusive approach
• Conflict anticipation and management
• Data-driven, proactive communicator
• Excellent written communication
• Organisational and time management

Knowledge:

• Understanding of business and product development drivers
• Experience with full product life-cycle and structured development processes
• Awareness of publishing and sales cycles

Experience:

• Product/service development
• Academic publishing or Higher Education
• Working with third-party providers
• Customer and user engagement

Behaviours and Attributes:

• Commercial focus and deep understanding of customer personas and markets
• Integrity and empathy
• Future-oriented vision
• Problem-solving and effective decision-making
• Creative thinking and support for positive change
• Positive influence and cross-functional collaboration
• Building and maintaining positive relationships

What’s in it for you?

At Emerald, we value our people. Becoming a part of our team means you’ll join a trusting and flexible environment and we've been flexified so you can trust that we're a truly flexible workplace. All we ask is that you attend the office once a month to come together with work colleagues. You'll also have numerous opportunities to progress your career, as well as access to professional development and the opportunity to learn new skills.

You’ll receive a wide range of benefits, such as 38 days annual leave (inclusive of bank holidays, remote flexible working, a discretionary performance bonus, 6% pension contribution and various benefits aimed at supporting your wellbeing and work-life balance such as a working from home allowance. You can check out a full list of our benefits here.

Roles are advertised at a benchmarked market median rate. Offers will be made within a range of the median, depending on skills and experience.

Please note - Applicants must be authorized to work in the UK without restrictions or sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Emerald Group is committed to creating an inclusive environment for all of our applicants. If you would like to request any accommodations/adjustments from application through to interview stages, please complete the relevant section within the application or contact us at peopleteam@emerald.com and let us know.