Operations Coordinator

Job Description

The position: Operations Coordinator

Life at Elvie; Meaningful work, Exceptional People

We're Elvie. We create smart products, new solutions, and a fair few taboo-busting conversations while we’re at it. Founded by Tania Boler in 2013, we develop extraordinary innovations designed to improve women’s lives. It's a fascinating and challenging area that requires us to solve problems that no one else has ever tackled before.

At Elvie, you’ll be surrounded by people who want to improve everything and everyone around them. People who are passionate about our mission. People who are driven to solve problems and constantly consider the best ways to improve the health and wellbeing of women.

Find out more about life at Elvie here.

We're deeply proud of our values, which are intrinsic to the way we behave every day. We take them seriously because we want our culture to thrive:

• We make an impact: We’re mission-driven and not afraid to break boundaries. We relentlessly focus on going the extra mile to solve problems.
• We’re fearless innovators: We are passionate, curious, and data-driven. We continuously embrace change and innovation.
• We’re in it together: we fail and learn fast — always as one team — and have fun along the way. We stay authentic and embrace our differences.

About the role:

Okay, we’ve waffled long enough. So let’s get to the good bit: You.

The Operations Team covers many different facets of the business, from demand planning, manufacturing and logistics, to customer fulfilment and customer operations.

Reporting directly into the Operations Manager, you will work closely with internal partners (Operations, Commercial, Product, CI, Quality and others) to coordinate our skus through their approval journey and support the compliant and diligent transition of skus through for launch and end of life, including sku changes for brand & regulatory reasons.

You are a detail-oriented, practical and hands-on individual who thrives on getting stuff done whilst managing changing priorities on a daily basis. You are organised and logical, with the ability to develop plans of action and communicate them with confidence to the team, stakeholders at all levels, and the different functions within the business.

You are incredibly customer and process driven and love to over deliver to keep all your stakeholders happy. You are able to understand the needs and challenges of the cross-functional teams that successfully drive products to market; from R&D and Product Development, through Operations, Manufacturing, Sales and Marketing.

Location: Hybrid working; a mix of working from our Bristol office & working remotely

Employment type: Permanent (please note, you must have the right to work in the UK)

Requirements

What you’ll be doing at Elvie:

• Co-ordinating the Sku creation process
• Publishing weekly an updated Sku Matrix covering core operational master data
• Coordinating late stage customisation (assessment of new solutions like AMZA/Costco) and supporting supply planning of existing customisations
• Linking with the S&OP team on Phase In Phase Out (PIPO) on a weekly/monthly basis covering product change
• Support master data validation and cleansing for Planning & Operations

Requirements / What we need from you

• 2-3+ years experience in supply chain areas – supply/demand/logistics & fulfilment etc
• Experience working in a team that has delivered product change or late stage customisation
• Developing awareness in effective communication across different stakeholder levels.
• The ability to thrive in a fast-paced environment
• A hands-on approach, with a passion for problem solving and ability to manage competing priorities.
• Developing experience and awareness of the requirements of compliance to our medical device/ ISO13485 requirements
• Strong analytical and reporting skills, ideally combined with experience of metrics dashboards and reporting.
• Excellent attention to detail
• A can do attitude
• Excellent interpersonal skills, with the ability to proactively build relationships with stakeholders
• A great communicator
• Previous experience of Netsuite or comparable ERP systems
• A desire to continuously develop and learn, delivering solutions that delight our internal customers.
  
  

Benefits

The benefits you’ll get:

We're on an exceptional journey. And we can offer you a genuinely purpose-led career with a culture built on trust, autonomy, and flexibility. In addition, we'll give you:

• 9 Day Fortnight - for our full time employees we work 9 days every Fortnight with every other Friday as a non-working day for you to spend as you wish!
• Lots of flexibility: whether it’s working from home, doing the school run, or life admin, we understand that flexibility is essential, and we trust you to do the right thing for you and us
• Share options: we want everyone to have a stake in our success
• 25 days’ annual leave, plus bank holidays
• 8 extra life leave days; getting married, moving house, menopause or just things that you can’t put a label on that matter to you
• 5=10 leave: 10 days’ additional leave on your 5th and 10th years of service!
• £100 contribution to your home working set up to spend as you see fit
• An annual personal development allowance of £200 and unlimited access to our learning and development platform, Learnerbly
• Generous parental leave policies; maternity, paternity/partner, shared & adoption
• Healthcare plans, life insurance, and an employee assistance program for you and your
• family
• A tax-efficient group pension scheme
• Group income protection; protect your salary if you get sick
• A free Elvie trainer for you to keep or give away when you join
• Generous employee and friends & family discounts on Elvie products
• Wellbeing support from YuLife and access to SmartHealth app with unlimited GP
• appointments for you and your family, plus various well-being initiatives throughout the year
• Lovely offices in great locations, with drinks and snacks provided, along with fun social events

What you can expect after you’ve applied:

A member of our recruitment team will reach out to you after they have reviewed your application. You must ensure your application is completed correctly, and we strongly encourage you to add a cover letter or note to let us know why Elvie’s the right fit for you.

We would like to get to know you through your background, attitude, experience and understand your motivation to work with us. Our interview process varies depending on the position, but it typically looks like this:

• 20-minute video call with one of our recruiters
• 30-45 minute video call with the hiring manager
• 45-60 minute video interview with the team (some positions may require you to complete a task/presentation)

For some positions, there may be an additional interview with one of senior our leadership team

This is undoubtedly a great time to join Elvie. You’ll have a voice, make an impact, and have the opportunity to mould your role. So be ready to learn, have fun, and be inspired by our passionate, talented team — and having a sense of humour helps too.

We can’t wait to hear from you! 😉