Key Account Manager - Amazon - UK/EU

Job Description

The position: Key Account Manager - Amazon - UK/EU

Life at Elvie; Meaningful Work, Exceptional People

We're Elvie. We create smart technology products, new solutions for women’s health issues, and a fair few taboo-busting conversations while we’re at it. Founded by Tania Boler in 2013, we develop extraordinary innovations with a mission to empower women through radical female-first technology.

You’ll be surrounded by people who want to improve everything and everyone around them. People who are driven to solve problems and challenge assumptions to get to something new and extraordinary - which will improve the health and wellbeing of women.

We nurture a culture that is as progressive as our mission. We live by four Elvie Tenets which encourage people to show up in the right way, every day.

• We bust the norms: we always start with ‘why’. We are problem solvers and unbridled thinkers.
• We’re straight up: we communicate honestly, clearly and directly. We are transparent with ourselves and others, even when it’s not easy.
• We’re relentlessly curious: we're not just open-minded towards each other, but also to new ideas. We value building broad, diverse and inclusive teams.
• We’re united by purpose: just like an Elvie product, we are greater than the sum of our parts. We share one mission and help each other to achieve it.

Find out more about life at Elvie here.

Did you know?

In some regions our amazing products are considered to be medical devices. This means we maintain our Medical Device quality management system in compliance with ISO 13485:2016, to support the development of our groundbreaking products

Okay, we’ve waffled long enough. Let’s get to the good bit. You.

About the role:

Our distribution model is omni-channel. Digital experience plays a key role in all aspects of the Elvie consumer journey from awareness to research to purchase. We are looking for an experienced Amazon Key Account Manager to help us scale the digital marketplace and wholesale channel in the UK and EU.

You will be responsible for developing and growing business with our digital Key Accounts. The initial focus will be on improving availability, accelerating the sell-through and increasing market share of Elvie products on Amazon UK & EU5 (DE, ES, FR, NL and IT). The ultimate vision for the role is to become the ‘centre of expertise’ for all online channels and accounts incl. digital marketplaces, pure-play and digital retail sales.

You’ll have the freedom to apply your initiative, expertise and experience to help us drive our business. This is a unique opportunity to join an innovative Femtech business and shape how we define the next stage of our success.

Location: Hybrid working; a mix of working from our London or Bristol office & working remotely

Employment type: Permanent (please note, you must have the right to work in the UK)

Requirements

What you’ll be doing at Elvie:

• Leading our Amazon UK/EU business in collaboration with our partner agencies and cross-team key stakeholders
• Leading the growth of the digital wholesale channel; increasing the sell-in, sell-out and overall market share of Elvie products
• Improving the financial performance of the assigned key digital accounts, with initial focus on Amazon UK/EU
• Working closely with regional sales, marketing and operations teams to improve
• availability, IPI, brand presence, product listing content, A+ content, consumer experience, reviews and ratings
• Optimising on-site search, improve visibility / findability of Elvie products
• Managing search ads, digital advertising campaigns and buy-box optimisation
• Tracking, analysing and reporting performance. Identifying risk mitigating actions in case of performance challenges
• Performing site audits, competitor analysis, striving for category leadership
• Working cross-functionally to optimise inventory management, stock holding caps, returns and unauthorised 3P sellers management
• Driving the creation of joint business plans with digital key account partners and regional sales teams

What we are looking for:

• Ideally 5+ years of digital marketplace experience in buying, sales, category management or operations
• 2 years Amazon FBA Selling or in-house Amazon Experience
• Prior experience setting up, maintaining and optimising Amazon Advertising campaigns
• Proficient with excel and various web analytics tools and metrics
• Acute attention to detail with strong numerical and analytical capabilities
• Strong understanding of wider digital channels and environment
• Experience creating dashboards and reports
• Proven track record of delivering on ambitious growth targets
• Strong influencing skills to effectively manage interdependencies and projects with
• other teams
• Prior experience with PPC advertising including keyword research and A/B testing copy a plus
• High degree of commercial and business acumen
• Outstanding critical thinking and problem-solving skills
• Experience across global markets a plus
• University degree or equivalent

Benefits

The benefits you’ll get:

We're on an exceptional journey. And we can offer you a genuinely purpose-led career with a culture built on trust, autonomy, and flexibility. In addition, we'll give you:

• 9-day fortnight working pattern: for our full time employees we work 9 days every fortnight with every other Friday as a non-working day for you to spend as you wish!
• Lots of flexibility: whether it’s working from home, doing the school run, or life admin. We believe trust and flexibility allows everyone to show up as their best selves.
• Share options: we want everyone to have a stake in our success
• 25 days’ annual leave, plus bank holidays
• Life leave days; getting married, moving house, menopause or just things that you can’t put a label on that matter to you
• 5=10 leave: 10 days’ additional leave on your 5th and 10th years of service!
• £100 contribution to your home working set up to spend as you see fit
• An annual personal development allowance of £200 and unlimited access to our learning and development platform, Learnerbly
• Generous parental leave policies; maternity & adoption (16 weeks at full pay, then 8 weeks paid at 75% followed by 15 weeks at SMP rate), paternity/partner (6 weeks at full pay to take at any point during the first year of your child’s life), shared parental leave
• Healthcare plans, life insurance, and an employee assistance program for you and your family
• A tax-efficient group pension scheme
• Group income protection; protect your salary if you get sick
• A free Elvie Trainer for you to keep or give away when you join
• Generous employee and friends & family discounts on Elvie products
• Wellbeing support from YuLife and access to SmartHealth app with unlimited GP appointments for you and your family
• Lovely offices in great locations, with drinks and snacks provided, along with fun social events

What you can expect after you’ve applied:

A member of our recruitment team will reach out to you after they have reviewed your application. You must ensure your application is completed correctly, and we encourage you to answer any additional or optional questions on the application form. This is to help us learn more about you and why you might be a good fit for Elvie!

We do often receive a large number of applications for our roles, please don’t let visibility of this deter you from applying. We review and aim to respond to every application.

We would like to get to know you through your background, attitude, experience and understand your motivation to work with us. Our interview process varies depending on the position, but it typically looks like this:

• 30-minute video call with one of our recruiters
• 30-45 minute video call with the hiring manager
• 45-60 minute video interview with the team (some positions may require you to complete a task/presentation)
• For some positions, there may be an additional interview with one of our senior leadership team

This is an exciting time to join Elvie. You’ll have a voice, make an impact, and have the opportunity to mould your role. So be ready to learn, have fun, and be inspired by our passionate, talented team - having a sense of humour helps too 😉

Belonging at Elvie

At Elvie, we value building broad, diverse and inclusive teams - because we believe everyone being able to show up authentically at work is key to our success. We encourage people from all backgrounds to apply and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age.

If you would like more information about the role (including salary) or need any support with your application please feel free to get in touch with our Talent Team by email recruitment@elvie.com or call us on 020 3920 0584

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