Sales Operations Analyst

Job Description

Your mission

We are looking for a detail-oriented and proactive Sales Operations Analyst to join our dynamic Sales Operations team. In this role, you will play a crucial part in optimizing our sales processes, supporting the sales team, and ensuring efficient operations that drive revenue growth. The ideal candidate will have strong analytical skills, a solid understanding of sales processes, and the ability to implement and manage operational improvements.

Our mission

We are an AI startup that empowers developers to build applications that use natural language as the interface to data. Our open-source framework Haystack is used by thousands of developers to build LLM applications. Our LLM platform, deepset Cloud, enables enterprises worldwide to unlock the potential of large language models for their business cases. Come join our team and work with tech experts on real-world cases, in a fast-paced and high-impact environment, and shape the AI space together with us.

Life at deepset

At deepset you will find an environment ​with equal opportunities to grow, share ideas, build relationships, and succeed. We believe every employee is important and generates a direct impact on our team’s success.

We are certified by Flexa® Careers as a flexible employer, and our remote first culture is designed to provide work-life balance, autonomy, and flexibility.

Our daily meetings, the quarterly in person "re:base", and the social events allow us to work with great synergy. We would like to invite you to visit our life page to learn more about our culture.

Your impact

Key Responsibilities

• Process Optimization:

  • Analyze and streamline sales processes to enhance efficiency and effectiveness.

  • Develop and implement best practices and standard operating procedures for the sales team.

  • Monitor and refine customer journey workflows to ensure smooth customer experience and align with company objectives.

• Data Analysis & Reporting:

  • Collect, analyze, and interpret sales data to provide actionable insights and recommendations.

  • Create and maintain sales performance reports, dashboards, and metrics.

  • Track key sales metrics and identify trends to take a proactive approach.

• Sales Tools & Technology:

  • Manage and optimize sales tools and CRM systems to support the sales team's activities.

  • Provide training and support to sales team members on CRM and other sales-related technologies.

  • Collaborate with IT and vendors to troubleshoot and resolve any technical issues with sales tools.

  • contract management.

• Performance Management and go-to-market forecasting:

  • Monitor progress against forecasts and recommend adjustments as needed.

  • Assist monitoring data within CRM to provide accurate sales, renewal and forecasts.

  • Evaluate and report on the effectiveness of sales strategies and initiatives.

  • Provide insights and recommendations to the sales team and leadership that enhance sales team productivity and performance.

• Operational Support:

  • Assist with the onboarding and training of new sales team members.

  • Coordinate with other departments (e.g., Marketing, Finance) to ensure alignment and support for sales initiatives.

  • Manage sales-related administrative tasks, including sales order processing and contract management.

Your profile

• 3+ years of professional experience, ideally in sales strategy/ business operations in a high velocity SaaS company

• Strong analytical and prioritization skills

• Salesforce and Hubspot experience and knowledge of other enterprise SaaS tools

• Demonstrated progressive relevant experience with a thorough understanding of sales and business operations

• Strong analytical ability and able to prioritize multiple projects

• Exceptional problem solving, project management, organizational and interpersonal skills

• You will thrive in a high impact role, where priorities will consistently evolve

• Ability to continuously execute on deliverables and meet deadlines

• Strong written and verbal communication skills

• Basic knowledge and experience of the sales operations function and sales process,

• Demonstrated ability to interpret GTM policies and concept application

• Ability to work cross-functionally and with a global team

• Metabase & SQL experience are a plus

Perks

• Remote-first: You can choose to work from home or any other workspace that suits you. We offer a home office budget for equipment and furniture, and we would be happy to sponsor a coworking spot.
• Grow: Personal and professional growth are important to us. We have an annual learning and development budget, and also the opportunity to speak at conferences, internal knowledge sharing, and workshops.
• Connect: We have a virtual office, a monthly social budget to reconnect virtually or in person, online walks and talks with colleagues from other teams, and a flexible travel policy that enables you to meet colleagues in person for special occasions.
• Re:base: We meet in person on a quarterly basis, because we believe it’s important to get to know each other. We have fruitful discussions, we hold workshops, we brainstorm together, and we have leisure activities and fun.
• You are an owner: All employees are enrolled in the employee stock option plan and own a part of the company.
• Personal time off: If you want to recharge and travel the world - there are 27 days of paid vacation and you earn an additional day for each year completed with deepset (up to 30 days).
• Choose your tech: Linux, Windows, or macOS? The choice is yours and we will provide what you need.
• Pension fund and Health Insurance fitting with your main working location: All full-time employees are eligible for the pension plan. We also offer health, dental, and vision for employees in the US, in compliance with the local market.
• Travel Insurance: We want you to be secure during your travels. Therefore, we offer every employee additional travel insurance.
• Sports budget: To boost your health and well-being, we offer a monthly allowance for your sports activity.
• Dog-friendly: Our main co-working partner Mindspace welcomes dogs, so you can also bring your best friend to the office.
• Enhanced days off for Family Sick Leave: We offer additional days in case your child gets sick.
• Additional days off: We don't work on the 24th & the 31st of December.
• Flexible working hours: You can adapt your work to your private life.

What colleagues say

• "It always struck me how helpful, friendly, and knowledgeable everyone is — and how well they work as a team. deepset gets remote work right: encouraging employees to get together frequently for virtual coffee chats and in-person meetings to create an atmosphere of constant exchange and sincere support. And, of course, I love the mix of open source and business products; and the awesome products that come out of it: Haystack and deepset Cloud." (Isabelle, Technical Content Writer)
• "deepset has very talented and passionate individuals working towards building world-class products. Ever since my first interview, it's been clear to me that this is a caring, positive, and highly intelligent work environment where people are eager to learn and contribute to each other's success. Celebrating the success of your peers is an inherent quality of deepset and something I will continue to treasure." (Parixit, Senior Demand Generation Manager)