Volunteer Community Manager

The Role

CoppaFeel! is looking for a Volunteer Community Manager to lead the day-to-day delivery of our volunteer programmes, ensuring they are effective and impactful for both volunteers and the young people we exist to serve. This role will be integral to implementing CoppaFeel!’s volunteering strategy and helping the organisation deliver on its strategic objectives.

The Volunteer Community Manager will work closely with the Senior Programmes Manager, Volunteer Engagement Executive, and Volunteer Administration Executive to drive volunteer recruitment, retention, and development. Together, they will ensure that volunteer initiatives are well-managed, engaging, and aligned with organisational priorities and values.

The role will also be responsible for embedding monitoring and evaluation frameworks to ensure that volunteer programmes and activities are insight-driven and demonstrate measurable impact.

This is a hybrid role, with the expectation that you will attend the London office 2 days per week. You will also be required to attend the office for quarterly team meetings, department meetings, and in-person training. We will provide plenty of notice for when you are required to be in for these purposes.

You will report to the Senior Programmes Manager and sit within the Education team.

Roles and Responsibilities

Line management

• Provide line management to the Volunteer Engagement Executive and Volunteer Administration Executive, ensuring the effective coordination and administration of volunteer programmes.
• Oversee the development of support, guidance, and resources for volunteers to ensure high-quality programme delivery.
• Foster a culture of collaboration, innovation, and continuous improvement within the volunteer team.

Volunteer Strategy and Programme Delivery

• Support the Senior Programmes Manager in delivering the volunteering strategy, ensuring it aligns with CoppaFeel!’s organisational strategy and objectives.
• Oversee the recruitment, induction, and onboarding processes for volunteers, ensuring a seamless and engaging experience.
• Lead on planning and executing volunteer training and community events, working closely with the Volunteer Engagement Executive and Volunteer Administration Executive.
• Develop and implement strategies to improve volunteer retention, satisfaction, engagement and participation

Volunteer Communication and Engagement

• Oversee effective communication with volunteers, including e-newsletters, social media content, and community management, in collaboration with the Volunteer Engagement Executive.
• Oversee the thanking and recognition of volunteers, including events, gifting, incentives, and post.
• Manage feedback mechanisms to monitor volunteer satisfaction and identify opportunities for programme improvements.

Operations and Administration

• Work with other departments to integrate volunteering across CoppaFeel!’s initiatives.
• Oversee outreach efforts to promote volunteer recruitment and engagement opportunities, ensuring they reach diverse audiences.
• Build relationships with regional representatives and external organisations to expand CoppaFeel!’s volunteer reach.

Skills, Experience and Qualifications

Essential

• Three years experience in coordinating volunteer programmes, with a focus on recruitment, engagement, and retention.
• Proven ability to support team development, with line management experience.
• Strong interpersonal skills, with the ability to build and maintain relationships with volunteers and stakeholders.
• Experience contributing to the development and implementation of initiatives to enhance volunteer programmes.
• An understanding of monitoring and evaluation practices, with the ability to collect and use data and feedback to improve programmes.
• Commitment to promoting equality, diversity, and inclusion in volunteer activities.
• Excellent written and verbal communication skills, with the ability to engage and inspire volunteers.
• Strong organisational skills, with the ability to manage multiple tasks and deadlines.
• Ability to work collaboratively within a team and independently when required.

Desirable

• Some experience working in the voluntary or charity sector.
• Familiarity with volunteer management platforms or digital tools for volunteer programme coordination.
• Experience supporting events or training for volunteers.

Main benefits, Terms & Conditions

Annual Leave: 22 days pro rata (plus public holidays). Additional Leave: 1 day of leave on our Founder’s Cancerversary, birthday leave, plus office closure over Christmas.

Hybrid working pattern with 3 days working from home (pro rata). Flexible hours with core hours of 10am - 4pm.

Training: We have a budget each year for employees training and development plans.

Equality, Diversity, and Inclusion

At CoppaFeel! we support a diverse range of communities and we understand that diversity within our team is central and crucial to meeting the needs of the young people we exist to serve. We strongly encourage applications from Black, and people of colour, LGBTQIA+ candidates, candidates with disabilities, from men, and from those with a lived experience of cancer because we would like to increase the representation of these groups within the charity.

We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We recognise the value in encouraging a diverse range of perspectives, skills, experience and knowledge at the charity.

While the successful candidate will be selected purely on merit, in the event of a tie between two candidates with equal suitability, we may select a candidate with lived experience of the issues we are seeking to address through our work.

We are a Disability Confident Employer and we commit to offering an interview for all applicants with disabilities who meet our required criteria for the role. If you have any accessibility requirements or need any adjustments for the interview process please get in touch.