Product Manager, Cross-Border Payments (12-month fixed term contract)

About us

ClearBank was built on the belief that banking infrastructure would no longer slow down progress. Instead, it’s the catalyst that unlocks the potential to innovate. That’s why our clients — financial institutions from fintech’s and crypto platforms, to banks and credit unions — use our API to power their banking infrastructure.

But we wouldn’t be ClearBank without our people. They’re what powers our innovative technology and the reason we love what we do every day. We’re a group of spirited people who are never afraid to challenge the norm – becoming stronger, more energised, and that much better when we’re together. It’s our belief in fairness, autonomy and choice that means our people are empowered with the tools to learn, grow, and contribute to ours and our clients’ success. Interested in joining us? Read on or visit our website for more information.

About you

You’ll be joining the Product team as a Cross Border Payment Product Manager. Reporting to the Multi-currency, FX and Digital assets Head of Product, you’ll be a part of a fast-growing business that is challenging the market and doing things differently.

As a Product Manager you will be joining Multi-Currency and FX team, we are looking for someone with strong experience as a Product Manager in an Agile environment to build products that challenge pre-existing market pain-points to ensure that ClearBank creates a product that meets both existing and future customer needs.

The Product Manager will be the driving force for ensuring that the product design, phasing and roll-out are aligned to ClearBank’s overall strategic vision and deliver tangible customer benefits whilst complying with all relevant regulation and legislation.

You will be

The Product Manager role works closely with cross functional scrum teams to define, prioritise and build ClearBank’s payments functionality. The Product Manager will also liaise closely with stakeholders across multiple areas of the business including Operational SMEs, Business Analysts and Financial Crime SMEs to design a product that balances the demands of payments with effective risk management. This role will be integral to defining the ClearBank approach delivering innovative payment solutions in the U.K. and global financial industry. The role will drive the implementation of key propositions within the organisation to ensure that all functional areas are operationally ready to support live Customers.

As a Product Manager at ClearBank you will lead and own your deliveries. You will work with the Product Lead to form a product vision and commercially focused prioritised roadmap, driven by data.

Principle Duties and Responsibilities

• Develop and execute product roadmaps in conjunction with the Product Lead to achieve the overall product vision and goals

• Manage stakeholder engagement as the product goes through discovery to delivery

• Work closely with engineering and cross functional teams, understanding the problems to solve and the reasons on why.

• Support the Multi-Currency and FX Product Lead with ownership of the product level P&L including setting relevant pricing (in collaboration with relevant departments) and overall delivery against budget

• Leverage SMEs within ClearBank (as well as external resource as appropriate), define the technology deliverables that are required to underpin the Product Roadmap and working alongside Business Analysts to accurately document the requirements

• Ensure the Operating Models and existing processes are fully documented, updated and aligned to the functionality of your product by coordinating relevant activities

• Liaise closely with ClearBank’s customers to run collaborative workshops with the aim of understanding Customer needs and ultimately demonstrating the ability to embed real-life use cases within the overall product design

• Work with ClearBank’s commercial teams to produce relevant literature outlining ClearBank’s payments functionality and support knowledge sharing to ensure that the commercial team are suitably knowledgeable around the product’s capabilities

• Stay up to date with the market news and trends, customer feedback back and incorporate them into product design

• Manage competing demands from within ClearBank and effectively prioritise the work in a fast-moving environment

• Manage risk effectively as the product is designed, working with key stakeholders and governance to match the banks appetite to risk prior to launching products.

Core Skills and Experience:

• Payment experience required with an emphasis on correspondent banking/FX with delivery of cross-border payment solutions.

• Experience of working in agile product delivery.

• Experience of working directly with engineering teams.

• Experience in Treasury and International Cash Management is a plus.

• Experience or Interest in Digital Assets is a plus.

• Being “hands-on” and having experience in working on multiple product deliveries at the same time, being structured in approach of achieving objectives and goals.

• Strong analysis, problem-solving, and idea creation skills – contributing to the design and solution process.

• Ability to convert analysis in to clear and concise documentation – visual representation is important.

• A motivated, proactive, self-starter who wants to make a difference and play a key part in growing an exciting business.

• A collaborative worker and team player.

• A person who takes ownership and accountability of their projects, who understands the depths of problem statements beyond just face value requirements.

• Adaptable, embraces change, and enjoys multiple challenges.

• High level of attention to detail, and drive to understand underlying business processes in great depth

The ideal candidate will demonstrate outstanding technical capabilities and aptitude to learn. Experience and passion of working in an agile, innovative and fast paced environment is key to this role.

A little bit more about us!

ClearBank is Where You Can belong:

At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should – how else can we build a happy workforce and be successful as a business. We’re committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they’re given the trust and encouragement to do their very best work. Here are some of the things we’re most proud of:

• 42% of our senior management roles are held by women

• Our enhanced family leave policies

• Launching our partnership with Code First Girls

• Increasing awareness of neurodiversity in the workplace through our partnership with the Inclusive Group

Our hiring process and what you can expect:

Application: a member of our talent acquisition team will review your application against the key requirements for the role and let you know within two weeks whether you’re moving forward to the next stage;

Screening: You’ll spend 30-45 minutes speaking to one of our recruiters learning more about the role and ClearBank, and we’ll get it know more about you, your experience and how your skills align with the role (this will be via phone or Teams video call). You can expect to hear back from us within seven days following this meeting (if things are taking longer than expected, we’ll let you know that too);

First Interview: You’ll spend one hour with a member of our hiring team focusing on your skills, competencies and your ways of working at the same time we’ll give you time to ask more questions about the role, the team and learn more about the ClearBank culture. This will be via Teams.

Second Interview: This will be a competency-based interview with one or more members of our team.

Final Stage: You will have a final meeting with the Head of Department. This will be around 45-60 minutes.

Offer: Congratulations! Get ready for transform banking forever!

Our commitment to you as a candidate:

We will always try our best to get back to you within seven days of your interview whether you’ve been successful or not and provide you with feedback. Sometimes things take a little longer, so we may not have a decision to share but we will get it touch to let you know we need a little more time.

We’re unable to provide specific individual feedback at the application or screening stage but know that your application was reviewed and considered carefully.

We wish you the best of luck with your application and maybe we’ll be celebrating your new role at ClearBank soon!

Equal Opportunities

ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long-term success of the business in the communities and markets in which it operates. ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration.

ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and sexual orientation.

As part of the Company’s commitment to equal employment opportunity, we provide reasonable adjustments, to candidates during the recruitment process, including to individuals with disabilities. We want to create a safe space that welcomes everyone so please let us know how we can accommodate you. In case you have any accessibility requirements you can share that with our Talent Acquisition team prior to your interview stage, if applicable.

The legal bit

By submitting your CV to ClearBank Limited you are providing your consent for us to use the information you provide for recruitment purposes. For more information on how we manage your data go and check out our Candidate Privacy Notice on the ClearBank website to see how we process, manage and look after your data. You are also allowing us to communicate with you by email and telephone for recruitment purposes.