Enterprise Success Manager

Job Description

A bit about us:

ClearBank was built on the belief that banking infrastructure would no longer slow down progress. Instead, it’s the catalyst that unlocks the potential to innovate. That’s why our clients; financial institutions; from fintech’s and crypto platforms, to banks and credit unions use our API to power their banking infrastructure.

Your Mission:

Joining our Client Success Team as an Enterprise Client Success Manager. Reporting to the Head of Client Success, you’ll be a part of a fast-growing business that is challenging the market and doing things differently.

Taking ownership of a portfolio of ClearBank's enterprise clients, committing to their success, and relentlessly working to remove barriers to adoption, both within their organisation and cross-functionally within ClearBank. This includes:

• Managing and supporting a number of key client relationships
• Ensuring your portfolio of clients benefit from the value of ClearBank through the utilisation of our services
• Delivering a high-quality and positive client experience to your clients
• Achieving clear client retention and revenue growth goals
• Building strong collaboration internally across multiple team, especially Sales and Client Support
• Representing and advocating for clients to the ClearBank teams
• Maintaining regular and quality engagement with your clients working alongside the Client Director in their capacity as the revenue owner
• Managing a regular cadence of communication and business review with clients
• Assisting in creating training courses and educational materials
• Reviewing (not owning) client complaints and concerns and seek to improve the client experience

Requirements

What we're looking for:

A dedicated success manager who prides themselves on commitment to their client's success and relationships, additionally:

• Substantial experience in a relationship management and/or a customer success roles
• Banking and/or fintech sector experience, ideally with knowledge of payments.
• Proven ability in communicating with stakeholders across business levels, including c-suite, internally and externally
• Inquisitive and comfortable asking questions about clients business goals, ideal state, and pain points
• Understanding of the big picture, but ability to roll up your sleeves and dig into the details to execute against your clients business goals
• Ability to analyse multiple problems, develop and drive solutions
• Confidence in working in the unknown, taking initiative and designing process where they may not exist.
• Passion for technology and for being a part of a fast-growing company.

Benefits

What we offer:

• At ClearBank we have a flexible working philosophy, empowering our employees to manage their time in a way which allows them to meet both work and personal commitments, in partnership with their line manager
• 27 days annual leave per year, plus flexible bank holidays
• Option to work abroad for up to 30 days in a 12-month rolling period
• Regular company-wide socials
• Take a couple of days per year to volunteer with your chosen charity to do something bigger than ClearBank
• Private healthcare and discounted dental cover, with employee healthy living perks and discounts
• Enhanced family-friendly leave
• Plus, you’ll have the opportunity to join an innovative team that’s building a bank fit for the future
• Discretionary bonus
• Spacious and well-equipped new offices in London

More about us:

We wouldn’t be ClearBank without our people. They’re what powers our innovative technology and the reason we love what we do every day. We’re a group of spirited people who are never afraid to challenge the norm – becoming stronger, more energised, and that much better when we’re together. It’s our belief in fairness, autonomy and choice that means our people are empowered with the tools to learn, grow, and contribute to ours and our clients’ success. Interested in joining us? Read on or visit our website for more information.

By submitting your CV, you confirm that you can demonstrate you have the right to work in the UK. Regretfully we are not in a position to sponsor applicants for immigration purposes at the current time. By submitting your CV to ClearBank Limited you are providing your consent for us to use the information you provide for recruitment purposes. For more information on how we manage your data go and check out our Candidate Privacy Notice on the ClearBank website to see how we process, manage and look after your data. You are also allowing us to communicate with you by email and telephone for recruitment purpose