Technical Support Specialist

Job Description

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that’s energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion and more potential. That’s why working here is #MoreThanACareer. We do energy differently – we do it all. We make it, store it, move it, sell it and mend it.

About your team:

At Centrica Energy, our mission is to move it.

We’re energy movers by nature. We’re a global renewable energy trading company which helps move energy from source to use – powering businesses, homes, and societies as they transition to a new sustainable energy future. If the idea of working to create a sustainable energy future also moves you, we may very well be the right place for you.

Centrica Energy is looking for a new colleague to join our dedicated IT service team as a Technical Support Specialist. This is a great opportunity if you have technical acumen and want to join the ever-moving energy industry to give your contribution to Energizing a Greener, Fairer Future.

About the role

We are seeking a skilled IT Level 2 Desktop Support professional to join our dynamic IT team in Aalborg and be a trusted go-to person for the business in the Service Desk.

As our new colleague your key responsibilities will be to:

• Provide Level 2 support for desktop and laptop issues, including hardware and software troubleshooting for a critical Trading operation

• Manage and troubleshoot Windows operating systems and applications as well as basic DNS and DHCP

• Support and administer Microsoft Office 365 packages.

• Utilize Microsoft Intune for device management and security.

• Follow ITIL best practices for incident, problem, and change management.

• Assist with the deployment and maintenance of desktop hardware and software.

• Document and track issues using our service desk system

• Collaborate with other IT team members to resolve complex issues.

• Provide training and support to end-users as needed.

About you

The ideal candidate will have extensive experience in managing and troubleshooting Windows environments, DNS, DHCP, Office packages, Intune, and ITIL processes. This role requires excellent problem-solving skills, a customer-focused attitude, and the ability to work independently and as part of a team.

We are looking for someone with:

• A proven experience in a Level 2 desktop support role

• Strong knowledge of Windows operating systems and troubleshooting.

• Experience with DNS and DHCP configuration and management.

• Proficiency in Microsoft Office 365 packages (Word, Excel, PowerPoint, Outlook).

• Familiarity with ITIL processes and best practices.

• Excellent problem-solving and analytical skills.

• Hands-on experience with Microsoft Intune an advantage

• Experience using Jira/ServiceNow would be beneficial

• Confidence in managing and organising Active directory and its objects

The right candidate for this role is committed to providing high-quality support using their strong communication and interpersonal skills along with their technical expertise.

About Centrica Energy

Centrica Energy is the trading arm of Centrica Plc. We trade LNG, gas, power and energy attributes - and connect independent producers, suppliers and corporate off-takers in the wholesale energy markets. We move and trade energy to satisfy the changing needs of customers.

We provide our clients with the best route-to-market services available to the market today, integrating sophisticated software, trading and structuring and optimizing exposures all the way from long term risk management down to physical trading seconds before delivery. In Centrica Energy we have a diversified portfolio of energy assets under management, and we represent the new generation of energy traders, leading our customers to value on low-carbon, digital energy markets across the World. Our offices span across London, Denmark, Germany and Singapore.

We recognize that a career in Software Development requires continuous learning. We engage our employees in Guilds driving both technical innovation, process improvements and social activities. Our Skills Guild drive learning activities such as Hackathons, Study Groups and Brown Bag Sessions, and our Social and Work Life Guild drive frequent social events such as department events, Friday Bars etc. We also have an active Staff Association that arranges all sorts of activities – ranging from Foosball tournaments to LAN Parties – bringing in people from the entire Aalborg office.

#LI-CET

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/centricaenergy

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.