Centrica • United Kingdom

Senior Transformational Change Manager

Employment type:  Full time


A little flex time

Job Description

Strategy. Grow. Deliver.

The future of energy is changing, our energy needs are growing, and we need to be ready to help the people of the UK transition to greener homes.

We’re evolving Services & Solutions (S&S) to meet our business needs, now and in the future.

We know what we need to do to be successful; we just need to get on and do it now.

​​​​​​​Customers just want us to deliver the right job at the right time and get through to us easily. All at the right price of course. Easy to say, we make every interaction easy, valuable and be the best.

We have great products and services that we know customers want, but to be successful we need to grow.

To get where we’re going, we need Senior Transformational Change Managers to drive, lead and deliver significant operational change initiatives at pace to increase efficiency, drive simplicity and deliver improved customer outcomes for British Gas. We want thirsty operational change leaders.

We need strong operational leaders who can demonstrate evidence of managing complex, large, improvement projects from conception to conclusion and will deliver brilliant operational, employee and customer benefits. You’ll be adept at using best change and project practice techniques to identify operational improvement opportunities of material value, and you’ll be someone who can bring strong collaboration and engagement skills, working in a cross-function matrix organisation at all levels, to deliver effective and sustainable change. We’re keen to know you share our passion to embed and sustain change in our operational teams – we’re here to give the best experience for our customers.

Key accountabilities

  • Embedded within the Field Services operational unit, and with proximity to day-to-day customer performance, use best Change practice techniques coupled with insight to identify and drive material operational enablement opportunities from concept to embed, then sustain in our operational teams

  • Accountable for the initiation of ideation, through to the success of execution and benefits of your business unit. Through successful execution of change and operational improvement, typically through a series of complex internal and external changes, to timeline and budget, ensuring return on investment is delivered in line with committed outcomes

  • Responsible for business case creation; working with key stakeholders including Finance to gain funding and sponsorship

  • Drive the strategy for your business unit, delivering material customer benefits (£ value for money, service improvement, NPS etc.) associated with each change or operational initiative

  • Maintain clear and articulate plans for operational enablement initiatives, assessing risk and opportunity, and to drive delivery at pace

  • Work with all areas of the business including supporting functions to align operational enablement scope, impact, budget, plan etc. across wide-ranging interconnected change

  • Develop and nurture strong, positive and collaborative relationships with key stakeholders to ensure engagement and delivery of change

  • Work to establish and deliver value through continuous improvement techniques through Field Services

  • Deliver the program/portfolio of initiatives in accordance with quality and safety standards, agreed change methodology, and Portfolio Governance standards

  • Ensure operational and regulatory risks associated with the transformation program are managed as appropriate

Key requirements that we’ll need you adept at already

  • Change operational strategy, planning and execution

  • Change ideation through to embedding and sustaining in large operations

  • Business case build and realisation

  • Change Impact assessment and measurement

  • Implementation of change management frameworks, methodologies and methods

We are proud to be recognised as a disability-confident employer. Our customers come from a variety of different backgrounds, and so do we. We hire great people from all walks of life, not just because it’s the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone.

We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women.

Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs. We embrace the opportunity to give our colleagues a choice to work from anywhere whilst still ensuring they can connect and engage with their teams through office days, employee networks and virtual events.

In addition, after listening to what matters most to them, we have tailored our well-being & benefits package around our employees.

💰 Competitive salary and bonus potential
💡 Employee Energy Allowance at 15% of the government price cap
👵 Pension scheme
🚗 Electric car lease scheme

A generous company car cash allowance
⛱ 33 days holiday allowance, inclusive of public holidays, and the option to buy up to 5 additional days
🏋️‍♀️Excellent range of flexible benefits, including technology vouchers & travel insurance

🌲 We are committed to creating a cleaner and greener future. And we’re making big changes to help us get there. That means cutting customers' emissions and our own to reach net zero. And because our people are the beating heart of our business, we will continue to champion inclusivity, develop future skills and invest in our local communities to create a better world for everyone. As part of our reforestation project with WeForest, for every new employee that joins our family, we plant trees in underprivileged areas in Tanzania to offer farming and wildlife economy opportunities for locals.


At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.

Company benefits

Adoption leave
Open to part-time employees
Enhanced sick days
Flexible working week
Enhanced sick pay
Gym membership
Health insurance
Mental health platform access
Compassionate leave
Dental coverage
Fertility treatment leave
Season ticket loan
Buy or sell annual leave
Optional unpaid leave
Shared parental leave
Enhanced maternity leave
Carer’s leave
Enhanced paternity leave
Pregnancy loss leave
Cycle to work scheme
Pension match/increase
Equity packages
Life insurance
Annual pay rises
Share options
Financial coaching
Employee discounts
Volunteer days
Company car

We asked employees of Centrica how satisfied they were with flexible working, and this is what they told us

Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are very happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that flexible working is part of the culture
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel like the company culture is brilliantly inclusive and equitable
Employees feel like it is a really great environment to work in
Employees feel very excited about and aligned with the company mission
Employees feel that their salary is good and matches the value they bring
Working at Centrica

Company employees


Gender diversity (male:female)


Office locations

Windsor, London, Cardiff, Leicester, Glasgow, Edinburgh, Manchester, Dublin, Stockport, Staines, Hampton, Aberdeen, Barrow, Hull

Hiring Countries

United Kingdom