Sales Agent

Job Description

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

At British Gas, our mission is to sell it and mend it.

We’re the household heroes powering 1 in 3 homes in the UK – but supplying energy is just part of what we do. We’re making the UK’s homes greener and more energy efficient, together with our friends at Hive. By using their clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier to reduce your home’s carbon-footprint. And with our Peak Save programme, we’re actively rewarding better energy use too.

Location – We can be flexible however you will need to be within a commutable distance within one of our core sites being Uddingston, Cardiff or Leicester for office attendance as required for business demand.

Reward Scheme – Salary £25,504 with a fantastic monthly commission scheme of 1k a month OTE (300% cap)! + Excellent benefits

Hours / Shift Patterns. Rotational shifts that covers the hours between Monday – Friday 8am-8pm & Saturday’s 8am-6pm. Flexibility will be required, and rotations will vary.

Here’s what you would be up to?

As a Sales agent you'll be responsible for taking inbound calls from new and existing customers to retain and/or sell products and services. Supporting our Life Events customers who may be dealing with home moves or bereavement. As such you will handle these calls with care, consideration and appropriately identify opportunities to retain and sell our products and services.

Accountabilities:

• Promote and cross sell a wide variety of products and services to new and existing customers to increase customer retention, loyalty and to build the highest reputation with the customer.
• Increase growth by understanding why our customers are wanting to leave, successfully aligning our products and services to their needs and saving the customer.
• Provide accurate information on products and services to ensure consistency across the organisation and provide a reliable and trustworthy customer service driving positive Net Promoter Score
• Support our priority breakdown inbound call type when required. Being available for our customers who need help asking the right questions, listening carefully, and making effective decisions based on your findings.
• Supporting existing customers who are moving home to, where possible, retain them and appropriately identify and promote sales opportunities…
• Support customers who are dealing with bereavement, treating these customers with care and empathy, and where possible transfer / retain accounts…
• Deliver customer outcomes that meet British Gas values and our commitment to treating customers fairly.

To be successful in this role you’ll be customer obsessed as well as have prior experience within Sales and Customer retention focused environment “where you put the customers needs first”.

You will need to be resilient, confident, and professional when faced with challenging customers and passionate, not only about product promotion and growing our business but helping our customers when they need you.

Key Competencies/Core Capabilities required to be successful in this role;

• Inbound calling confidence & capability
• Product promotion and sales closure skills
• Ability to build effective customer relationships.
• Excellent communication skills and the ability to articulate in a clear and concise manner.
• Demonstrate positivity and enthusiasm about new and/or challenging tasks
• Ability to perform in a regulated sales environment
• Effective in seeing queries and complaints through to resolution
• Computer literacy in order to operate customer related information system in an efficient manner
• Displays an ongoing commitment to learning and self-improvement
• Demonstrate our values & behaviours
• Ability to listen carefully and empathise with customers
• Ability to adapt style of communication to different customer types

“As part of our selection process to find the best people to join our team, when you apply for this role you will be asked to complete an online mandatory situational judgement exercise. This is to help us assess your suitability in terms of drive and capability for the demands of the role.”

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/britishgas

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.