Reporting Analyst

Job Description

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

Reporting Analyst

We’re looking for a brilliant Reporting Analyst to join our team of colleagues in British Gas Business, that together are setting the standard in energy supply.

In the complicated world of energy, we strive to make energy simple, creating a straightforward and hassle-free experience for our customers.

Our philosophy is success comes when we’re in it together, trusting each other and having fun along the way and because we’ve got big plans to help our homes and businesses get closer to net zero, we can’t stand still. We need to be always learning, ready to grow and move forward.

The Reporting Analyst role has responsibility to deliver performance analytics & understand the effectiveness of our collection strategies, across multiple treatments, and both internal and external resources. This role is fundamental to gain a deeper level of insights and enable optimisation by deploying robust debt management commercial decisions.

Work as part of E2E Debt Strategy & Performance Team to reduce overall cost of Business Energy Debt to BGB.

Accountabilities

• Analysing monthly debt strategy and treatment performance outcome data, ensuring we can link operational activity to financial reporting.
• Proactively identifying opportunities/risks within the debt space, making recommendations, and seeking resolutions with the wider team.
• Identify and Implement controls and processes to ensure all debt is being treated.
• Support the business leads with the agile delivery of adhoc analysis to enable debt treatment and prevention.
• Understand, report and influence key drivers of performance.
• Provide analysis & insight to strategic changes & provide council and challenge to enable a rounded view of decision making.
• Support the deployment and continuous improvement of Workflow processes and code impacting debt & treatment journeys - ensuring the implementation delivers on agreed strategy and best practices.
• Build strong working relationships with the key internal and 3rd Party stakeholders to successfully deliver effective customer segmentation.

Essential Experience

• Demonstrable experience of applied data analysis and developing effective improvements in a medium to large size matrix organisation.
• Strong SQL and Excel skills essential, with coding and database experience
• Strong understanding of key performance drivers.
• Experience of identifying risks and opportunities
• Experience proactively engaging stakeholders to deliver strategies.
• Experience of linking operational performance and financial outcomes.
• Excellent analytical skills.

Skills/Education

• Bachelor’s degree or equivalent in highly numerate discipline with strong numeracy and numerical reasoning capability.
• Logical problem-solving skills.

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.