Hive Commercial Membership Manager

Job Description

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

At British Gas and Hive, we have a huge opportunity to help customers, and the nation, prepare for a net zero future and support them through a once in a generation cost-of-living crisis.

The Hive team is seeking an outstanding Hive Commercial Membership Manager to create value for our customers and the business by leveraging our range of British Gas and Hive products, with a specific focus on membership.

This individual will play a vital role in understanding performance, commercial levers and where we should focus improvement efforts. They will support the development of robust business plans and help drive the changes needed to deliver those plans.

As part of a high-performing Net Zero team, they will ensure BG achieves its ambition of becoming the destination for Net Zero services and solutions to the home.

In this role you will support the Senior Commercial Manager with a wide range of commercial activity including:

• Improving the value customers receive from our subscriptions, increasing both acquisition and retention.
• Growing our membership base and the value generated per member, through the ongoing development of our offering, ensuring it remains competitive in the marketplace.
• End-to-end membership performance, including volume, revenue, gross margin, including delivering high quality and insightful performance reporting.
• Reduce Contact Centre Opex by digitising and automating key demand drivers and transitioning the contact centre to a BAU membership model.
• Identifying initiatives to deliver additional value via our digital channels through partnerships with other Centrica business units.
• Working closely with Commercial teams (in particular, Digital, Product, Pricing, Marketing, Data Science, Business Development), Finance and teams across Energy and Services to ensure overall business plans are robust and compelling.

Who are we looking for?

• Experience of undertaking a wide range of commercial analysis, with a track record of delivering insight that supports business performance.
• Experience with membership, contract or other recurring revenue-based business models or propositions is a bonus.
• Self-motivated, proactive, can-do attitude; able to work quickly and under pressure with experience in multi-tasking & effective prioritisation of tasks
• Ability to build effective relationships, with strong interpersonal and influencing skills, to achieve delivery through others.
• Strong communication skills – verbal, written and presentational
• Strong excel skills which support reporting production, data management and review.
• Excellent numerical & analytical capability with demonstrable problem-solving skills.
• Comfortable with ambiguity and able to operate effectively within a constantly changing environment.
• Ability and willingness to challenge the status quo.
  

In return we offer:

• Competitive salary and bonus potential
• Employee Energy Allowance at 15% of the government price cap
• Pension scheme
• Company Funded Healthcare Plan
• 25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days

• Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.