Centrica • United Kingdom

Head of Heat Pump System Design

Employment type:  Full time


A little flex time

Job Description

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

We’ve been keeping Britain warm for over 200 years. Today we power 1 in 3 homes in the UK – but supplying energy is just part of what we do.

We’re on a mission to make the UK’s homes greener and more energy efficient. With clever tech like Hive thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier to reduce your home’s carbon-footprint and with our new PeakSave programme, we’re actively rewarding better energy use too.

Our nationwide team of 6,500 engineers are energy efficiency experts – offering practical ways to make homes more sustainable.

That’s why we need a brilliant Head of Heat Pump System Design to help us get to where we’re going. You’ll bring bags of energy, know-how and passion to our family of door-opening brands, including British Gas and Hive. And you’ll join a team who are just as focused delivering on fantastic results as you are.

Location: With our Flexible First working arrangements we empower our colleagues to work in a way that best suits them – meaning location doesn’t need to be a barrier. This role can be mostly based at home with travel required as needed to attend meetings at our Centrica sites.

In this role you will be responsible for leading and building a department dedicated to the design and implementation of domestic heat pump systems. This role will require a deep understanding of heat pump technology, system design, and project management.

Key Accountabilities:

  • Technical Leadership: Lead the technical design and development of domestic heat pump systems. This includes creating a design standard for Centrica, formalising the design process for our Technical Sales engineers, ensuring systems meet performance and efficiency standards, and staying updated on the latest technologies and industry trends.
  • Heat Loss and Flow Temperatures: Understand and apply principles of heat loss and flow temperatures in the design of heat pump systems. This includes conducting heat loss calculations and designing systems to operate efficiently at varying flow temperatures.
  • Mechanical Design: Oversee the mechanical design of heat pump systems, with a focus on maximizing the Seasonal Coefficient of Performance (SCOP) of the designs. This includes selecting appropriate components, designing efficient system layouts, and optimizing system performance.
  • System Integration: Balance the need for high-performing heat pump designs with the practicalities of integrating these systems into existing heating systems. This includes minimizing the need for changes to existing systems and ensuring new designs are compatible with a variety of existing heating systems.
  • Department Management: Build and lead a team of engineers and designers. This includes hiring, training, and mentoring staff, as well as managing workloads and project timelines.
  • Project Management: Oversee the rollout of heat pump systems. This includes coordinating with other departments, managing resources, and ensuring projects are completed on time and within budget.
  • Strategic Planning: Work with senior management to develop strategic plans for the department and the company’s heat pump offerings. This includes setting goals, developing budgets, and identifying new business opportunities.

Who are we looking for?

  • Extensive experience in heat pump system design, including a proven track record of leading successful projects, pipe sizing, heat loss, radiator sizing, and noise assessment.
  • You'll need to have the necessary qualifications, training, and experience to design high quality air source heat pump installations for domestic properties, a bachelor’s degree in engineering, or a related field would be desirable.
  • Proven ability to build and lead a team, including experience of hiring and training staff, you'll need to make sure our installations are compliant with planning regulations, and MCS.
  • Excellent communication skills, with the ability to clearly convey complex technical information to a variety of audiences, you’ll need to deliver schematic diagrams which effectively communicate installation requirements to our sales installers.
  • Strong problem-solving skills, with the ability to troubleshoot technical issues and develop effective solutions.

We are proud to be recognised as a disability-confident employer. Our customers come from a variety of different backgrounds, and so do we. We hire great people from all walks of life, not just because it’s the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone. We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women.

Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs. We embrace the opportunity to give our colleagues a choice to work from anywhere whilst still ensuring they can connect and engage with their teams through office days, employee networks and virtual events.

We have tailored our well-being & benefits package around our employees as follows;

  • Competitive salary and bonus potential
  • Employee Energy Allowance at 15% of the government price cap
  • Pension scheme
  • Company Funded Healthcare Plan
  • 25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days
  • Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance

We are committed to creating a cleaner and greener future. And we’re making big changes to help us get there. That means cutting customers' emissions and our own to reach net zero. And because our people are the beating heart of our business, we will continue to champion inclusivity, develop future skills and invest in our local communities to create a better world for everyone. As part of our reforestation project with WeForest, for every new employee that joins our family, we plant trees in underprivileged areas in Tanzania to offer farming and wildlife economy opportunities for locals.


At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.

Company benefits

Adoption leave
Open to part-time employees
Enhanced sick days
Flexible working week
Enhanced sick pay
Gym membership
Health insurance
Mental health platform access
Compassionate leave
Dental coverage
Fertility treatment leave
Season ticket loan
Buy or sell annual leave
Optional unpaid leave
Shared parental leave
Enhanced maternity leave
Carer’s leave
Enhanced paternity leave
Pregnancy loss leave
Cycle to work scheme
Pension match/increase
Equity packages
Life insurance
Annual pay rises
Share options
Financial coaching
Employee discounts
Volunteer days
Company car
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are very happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that flexible working is part of the culture
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel like the company culture is brilliantly inclusive and equitable
Employees feel like it is a really great environment to work in
Employees feel very excited about and aligned with the company mission
Employees feel that their salary is good and matches the value they bring

Working at Centrica

Company employees


Gender diversity (male:female)


Office locations

Windsor, London, Cardiff, Leicester, Glasgow, Edinburgh, Manchester, Dublin, Stockport, Staines, Hampton, Aberdeen, Barrow, Hull

Hiring Countries

United Kingdom

Awards & Achievements

2nd – Large companies

2nd – Large companies

Flexa100 2024
3rd – Consumer Goods

3rd – Consumer Goods

Industry awards 2023

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