Centrica • United Kingdom

Business Enhancements Manager

Employment type:  Full time


A little flex time

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Job Description

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

Centrica Energy is the trading arm of Centrica. We trade LNG, gas, power and energy attributes - and connect independent producers, suppliers and corporate off-takers in the wholesale energy markets.

We are recruiting for a Business Enhancement Manager to work out of our London office (close to Marble Arch), the role is required to be situated out of our London offices 3 days per week as well as undertake regular travel to our offices in Denmark.

Role Accountabilities:

Lead large scale, multi-functional projects such as platform simplification and integration activities

  • Develop and provide process thought leadership within integration objectives

  • Ensure consistency of design and process within integration activities

  • Guide and lead business through the introduction on of new cross-functional processes that are introduced / re-engineered

  • Lead multi-functional teams on platform simplification projects

  • Ensure and follow consistency of project management methodology implementation.

Set up the strategy to enhance control framework & improve processes across post trade execution activities

  • Conduct in depth analysis of complex data flows and implement robust controlled process to support business initiatives

  • Partner with DTS and the business to develop tools and dashboards that support processes and controls

  • Identify control gaps and process inefficiencies in the Front Office (FO), Middle Office (MO), Commercial Operations (CO) and Settlement Operations (SO) by leveraging best practices, industry benchmarking studies, findings by operational risk and / or internal audit

  • Identify areas for further operational improvement by partnering with Operational Risk, Internal Audit, CO, SO and DTS and by conducting targeted studies of areas of concerns. Set up operational excellence strategy

  • Lead high-stakes / high impact cross-functional operational improvement projects

  • Work with third-party providers (consultants) on scoping and managing improvement projects

  • Ensure appropriate and up-to-date process documentation (e.g. procedures, flow diagrams, RASCI matrices)

  • Ensure timely close out of all audit and operation risk recommendations and action items.

Partner with the rest of the COO organisation

  • Reporting to the Business Enhancement Manager and supporting all project roles in with Business Enhancements and Strategic Projects team in London, Aalborg and Copenhagen

  • Build strong partnership relationships with the Business Managers

  • Enable them to deliver projects in support of the business agendas of their respective businesses.

Team development

  • Ensure strong communications between the two locations to facilitate project execution.

The Person:

  • Knowledge of trading markets. This experience could have been gained in either commodities or in the banking / financial sector

  • Understanding of key processes: pre-trade, trade lifecycle and post trade including settlement process flows including ERP processes

  • Experience in delivering change and growth initiatives

  • Track record of analysing trading and operations processes and data

  • Experience in operationalising commercial strategy

  • Project management skills with experience in the implementation of large-scale cross-functional projects

  • Ability to contribute and run multiple projects streams at the same time with good understanding of the operational and control best practices

  • Strong analytical and process management skills – ability to identify, prioritise and manage multiple high-priority issues and the ability to define, propose and develop strategic solutions

  • Track record in the development and implementation of tools and dashboards within a trade environment

  • Posses confidence and credibility to influence stakeholders, ability to facilitate, drive and influence debate

  • Perseverance to deliver the required objectives

  • Relationship building – willingness and ability to establish, build, sustain and share strong professional relationships with relevant groups both inside and outside Centrica.

#LI-CET #MoreThanACareer

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.

Company benefits

Adoption leave
Open to part-time employees
Enhanced sick days
Flexible working week
Enhanced sick pay
Gym membership
Health insurance
Mental health platform access
Compassionate leave
Dental coverage
Fertility treatment leave
Season ticket loan
Buy or sell annual leave
Optional unpaid leave
Shared parental leave
Enhanced maternity leave
Carer’s leave
Enhanced paternity leave
Pregnancy loss leave
Cycle to work scheme
Pension match/increase
Equity packages
Life insurance
Annual pay rises
Share options
Financial coaching
Employee discounts
Volunteer days
Company car
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are very happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that flexible working is part of the culture
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel like the company culture is brilliantly inclusive and equitable
Employees feel like it is a really great environment to work in
Employees feel very excited about and aligned with the company mission
Employees feel that their salary is good and matches the value they bring

Working at Centrica

Company employees


Gender diversity (male:female)


Office locations

Windsor, London, Cardiff, Leicester, Glasgow, Edinburgh, Manchester, Dublin, Stockport, Staines, Hampton, Aberdeen, Barrow, Hull

Hiring Countries

United Kingdom

Awards & Achievements

2nd – Large companies

2nd – Large companies

Flexa100 2024
3rd – Consumer Goods

3rd – Consumer Goods

Industry awards 2023

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