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carwow • London, United Kingdom

Marketplace Performance Manager

Employment type:  Full time

4 days/week at home

A little flex time

Dog friendly

Apply now

Job Description

About Carwow

We’re Carwow. The car-changing experts for life-changing moments. Whether buying, selling, or (car) window shopping, we aim to give people total confidence in their choice.

We kicked off our journey as the ultimate matchmaker for car reviews, helping everyone pick their perfect ride. But we soon realised this wasn’t the destination - it was just the first leg. Why stop there when we could also help them get a great price?

So we decided we wanted to revolutionise selling cars, just like we did with buying them. That's when we introduced our game-changing 'sell my car' product.

Today, our dedicated team of over 350 experts across the UK, Germany, Spain and Portugal look after over 12 million active users (and an ‘excellent’ Trustpilot rating).

And we’ve got plenty left in the tank.


Working here

So, what does Carwow look like under the hood?

We’re always driving forward, and our people love what they do and love working together. Our goal is to empower our employees to discover their passions, create common ground, and take control of their careers with confidence.

We regularly fine-tune our hiring process to ensure fairness and all Carwowers receive comprehensive DE&I training. Our Diversity Committees, led by our fantastic employees, fuel internal education, help out our local communities, and champion initiatives for our customers.

We’re also Flexa100 nominated and aim to be the go-to place for changing cars. We’re proud to say we’ve got an impressive employee average engagement score of 8.5/10!

Bonding as a team is important to us - whether we're rocking the Carwow Olympics worldwide, playing drag bingo for Pride Month, taking part in beach clean-ups or rallying on the Padel court, there’s always something to bring us together.

Fancy a life-changing career from the car-changing pros? We’d love you to join us on our journey.

About the role

The UK Marketplace Manager drives local marketplace performance and revenue growth, by bridging overall business strategy with local needs and ensuring excellence in daily execution.

You will work with senior leaders, collaborating across functions, rapidly diagnosing and spotting trends, growth opportunities, quickly solving problems, and bringing new valuable insight to help the commercial leadership to make the right decisions.

You will liaise and align with your international counterparts to learn quicker and share best practice across our 3 markets, driving the commercial success of the business.

What you'll be doing

You will execute a wide range of analytical, operational & strategic actions, initiatives and projects critical to Carwow’s growth and business success, working closely with all teams within the business (Commercial, Product, Marketing and Data) to maximise short to mid-term value.

  • Marketplace Health: closely monitor and deep dive into key performance indicators for the UK marketplace, track and quickly react to trends, manage the execution of key tactical levers, and initiate projects to improve marketplace health at scale
  • Supply: advise the commercial teams on supply acquisition requirements, analysing data to determine priority targets and the biggest opportunities for rapid growth. Driving the quality of our supply by ensuring we have strong pricing and offering on all models.
  • Merchandising: ensuring consumers have access to our best deals across the carwow website. Collaborating with Commercial, growth marketing and CRM to drive alignment to tacticaly put our strongest offers in front of consumers and maintain our market leading new car proposition.
  • Marketing: feed market-specific insights back into marketing discussions, leading analysis to highlight opportunities and threats, and act upon the team’s findings. Proactively partner with the marketing team to determine what levers to pull to drive demand off the back of improved supply.
  • Product: act as one key interface to the Global Product teams, providing them with local context, understanding drivers of product conversion identifying improvement potential, and working together with the teams to drive performance
  • Performance Tracking: becoming the internal expert on the UK market - thinking holistically about drivers of over/under performance, and how we respond to them

What you'll need

  • Very strong communication skills, both verbal and written
  • Demonstrated ability to lead cross-functional, strategic actions, initiatives and projects
  • Experience working in a Marketplace business model and overall interest in the automotive industry
  • Passion for data analysis and natural aptitude for problem-solving, with the ability to mould this output into a clear storyline
  • Willingness to quickly learn, adapt and apply new skills
  • A creative, entrepreneurial mentality that enjoys experimentation and is willing to take risks
  • Bias for action - attitude to get things done quickly
  • Intermediate SQL skills


What's in it for you

  • Hybrid working that works around you (currently two days in the office, three from home)
  • Competitive salary to fund that dream holiday to Bali
  • Share options - when we thrive, so do you!
  • Vitality Private Healthcare, for peace of mind
  • Monthly coaching sessions with Spill - our mental wellbeing partner
  • Enhanced holiday package, plus bank holidays
    • 28 days annual leave
    • 1 day for your wedding
    • 1 day off when you move house - because moving’s hard enough without work!
    • On your third year anniversary, you get 30 days of annual leave per year
    • On your tenth year anniversary, you get 35 days of annual leave per year
    • Option to buy 3 extra days of holiday per year
  • Work from abroad for a month (due to popular demand, this offer excludes the moon).
  • Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
  • The latest tech (Macbook or Surface) to power your gif-sending talents
  • Up to £500/€550 home office allowance for that massage chair you’ve been talking about
  • A generous learning and development budget to help you master your craft
  • Regular social events: Tech lunches, coffee with the exec sessions, book clubs, social events/anything else you pester us for
  • Refer a friend, get paid. Repeat for infinite money
  • Lunch & learns and Carwow Classrooms with expert speakers who are here for a free lunch

Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.

Company benefits

Open to part-time employees
Open to compressed hours
Enhanced maternity leave
Enhanced paternity leave
Shared parental leave
Work from anywhere scheme – work anywhere for a month each year!
26 days annual leave + bank holidays
Pregnancy loss leave
Teambuilding days

The FlexScore® is the result of a rigorous 2-step verification of a company’s flexibility

First we assess the flexibility options carwow provides and then we anonymously survey a statistically significant proportion of their employees to make sure carwow is as flexible as they say they are. Our assessment is based on the six key elements of flexibility: location, hours, autonomy, benefits, role modelling and work-life balance.

We ask the hard questions so you don’t have to.

Working at carwow

Company employees

350+

Gender diversity (male:female:non-binary)

64:34:2

Office locations

London, Munich, Madrid and remotely in Portugal

Funding levels

$55 million in 2021

Hiring Countries

Germany

Portugal

Spain

United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023
Most flexible companies

Most flexible companies

Flexa100 2023
Retail & Ecommerce

Retail & Ecommerce

Industry awards 2022

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