Junior Account Manager

Job Description

THE CARWOW GROUP

Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That’s why we are building the go-to destination for car-changing. Designed to reach drivers everywhere with our trail-blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer.

What started as a simple reviews site, is now one of the largest online car-changing destinations in Europe - over 10m customers have used Carwow to help them buy and sell cars since its inception. Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service.

In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350million.

WHY JOIN US?

We are winners of the prestigious Culture 100 award that recognises the most loved and happiest tech companies to work for! We have just raised $52m in funding led by global venture capital firm Bessemer Venture Partners (an early backer of LinkedIn and Shopify) to accelerate our growth plans!

As pioneers, we’re always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it’s our responsibility to see possibility – building new experiences, launching new titles and listening to drivers.

Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!).

Our team of 500 employees across the UK, Germany, Spain and Portugal are revolutionising car-changing and we are fast expanding our mission across every single brand and country we operate in, so jump in!

ABOUT THE ROLE

We’re looking for a talented Junior Account Manager to join our hugely successful team during the next phase of our growth. Successful candidates will play a fundamental role in driving platform engagement, client success and partner relations across a portfolio of dealer partners.

WHAT YOU'LL DO

• Growing engagement and share of wallet from your portfolio of dealer partners by building strong relationships and demonstrating platform value
• Becoming a credible source of knowledge on vehicle acquisition, how our platform fits in today's marketplace and how to position our product with your dealer partners
• Reporting internally on engagement and retention, changes to your portfolio’s performance and any market relevant information e.g. stock demand
• Look after a large portfolio of smaller dealers, dealing with their inbound queries and requests and understanding how you can best help care for their platform needs
• Be aware of potential churn or lapses in performance, and respond proactively

WHAT YOU'LL NEED

Please note: We know that no candidate will be the perfect match for all we've listed in this posting, so we’d encourage you to apply if you feel you're close to the brief but not an exact match. Ideally you’ll have:

• Strong communication skills are essential. Relationship building is a key part of this role
• Activity focussed - this role will involve high levels of telephone and email communication
• Consultative and creative approach to problem solving and collaborative with other departments internally to solve problems
• Proactive and goal orientated; you won’t be micromanaged but you will need to work autonomously to impact your own results - to do this you will have to be relentless in your approach
• Have basic skills in manipulating data in excel/gsheets and drawing relevant insights from which you can define relevant actions
• Be able to clearly document and store updates with our Salesforce system - if you haven’t used Salesforce before though don’t worry - we can teach you what you need to know
• Experience in the automotive space is a plus but not essential, we are more interested in the the behaviours, mindset and approach of a candidate than category experience
• Ability to objection handle and manage challenging conversations with clients where necessary

WHAT THE PROCESS LOOKS LIKE

• Step 1: Video call with a member of our Talent Team to find out more about your experience and why you want to work at Carwow
• Step 2: Video-call with 2 members of our Account Management Team
• Step 3: In-office task-presentation with the Hiring Manager & the Head of Department

WHAT'S IN IT FOR YOU

• Hybrid working that works around you
• Competitive salary to fund that dream holiday to Bali
• Matched pension contributions for a peaceful retirement
• Share options - when we thrive, so do you!
• Vitality Private Healthcare, for peace of mind, plus eyecare vouchers
• Life Assurance for (even more) peace of mind
• Monthly coaching sessions with Spill - our mental wellbeing partner
• Enhanced holiday package, plus bank holidays
• 28 days annual leave
• 1 day for your wedding
• 1 day off when you move house - because moving’s hard enough without work!
• On your third year anniversary, you get 30 days of annual leave per year
• On your tenth year anniversary, you get 35 days of annual leave per year
• Option to buy 3 extra days of holiday per year
• Work from abroad for a month (due to popular demand, this offer excludes the moon).
• Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
• Bubble childcare support and discounted nanny fees for the little ones
• The latest tech (Macbook or Surface) to power your gif-sending talents
• Up to £500/€550 home office allowance for that massage chair you’ve been talking about
• A generous learning and development budget to help you master your craft
• Regular social events:, tech lunches, coffee with the exec sessions, book clubs, social events/anything else you pester us for
• Refer a friend, get paid. Repeat for infinite money
• Lunch & learns and Carwow Classrooms with expert speakers who are here for a free lunch

Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.