Credit Control Assistant

Job Description

THE CARWOW GROUP

Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That’s why we are building the go-to destination for car-changing. Designed to reach drivers everywhere with our trail-blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer.

What started as a simple reviews site, is now one of the largest online car-changing destinations in Europe - over 10m customers have used Carwow to help them buy and sell cars since its inception. Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service.

In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350million.

WHY JOIN US?

Shortlisted in the prestigious Culture 100 list of the top Growth companies to work for by Hyer; we also recently raised $52m in funding led by global venture capital firm an early backer of LinkedIn and Shopify, Bessemer Venture Partners, to accelerate our growth plans!

As pioneers, we’re always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it’s our responsibility to see possibility – building new experiences, launching new titles and listening to drivers.

Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!).

Our team of 500 employees across the UK, Germany, Spain and Portugal are revolutionising car-changing and we are fast expanding our mission across every single brand and country we operate in, so jump in!

THE ROLE

We are seeking a Credit Control Assistant to join our operations team.
The Credit Control Assistant will be responsible for managing a portfolio of accounts and ensuring the timely collection of outstanding debts.

WHAT YOU'll DO

• Contacting customers who owe money to the company, primarily through phone calls, in a professional and courteous manner
• Following up on overdue accounts and negotiating payment plans as necessary
• Keeping accurate records of all communication and actions taken on accounts
• Assisting with the preparation of monthly reports and analyses of accounts
• Resolving any disputes or discrepancies with customers
• Precise and timely payment allocation, ensuring accuracy and adherence to protocols for efficient financial transactions.
• Managing debt escalation with a debt collection agency, ensuring effective strategies and adherence to protocols for efficient debt resolution.
• Capable of collaborating with cross-functional teams to achieve common goals and enhance overall debt recovery.

Requirements

WHAT YOU'LL NEED

• Strong communication and customer service skills
• Comfortable using spreadsheets.
• Strong attention to detail and the ability to work independently
• Good organizational skills and ability to prioritize tasks
• Ability to work well under pressure and meet deadlines
• Previous experience in a credit control or collections role is valued but not mandatory.
• Proven team player with a collaborative mindset and a commitment to achieving collective success

Benefits

• Remote working that works around you
• Competitive salary to fund that dream holiday to Bali
• Share options - when we thrive, so do you!
• Private Healthcare, for peace of mind
• Monthly coaching sessions with Spill - our mental wellbeing partner
• Meal allowance (card)
• Enhanced holiday package, plus bank holidays
• 28 days annual leave
• 1 day for your wedding
• 1 day off when you move house - because moving’s hard enough without work!
• On your third year anniversary, you get 30 days of annual leave per year
• On your tenth year anniversary, you get 35 days of annual leave per year
• Option to buy 3 extra days of holiday per year
• Work from abroad for a month (due to popular demand, this offer excludes the moon).
• Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
• The latest tech (Macbook or Surface) to power your gif-sending talents
• Up to £500/€550 home office allowance for that massage chair you’ve been talking about
• A generous learning and development budget to help you master your craft
• Regular social events:, tech lunches, coffee with the exec sessions, book clubs, social events/anything else you pester us for
• Refer a friend, get paid. Repeat for infinite money
• Lunch & learns and Carwow Classrooms with expert speakers who are here for a free lunch

Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.

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