Senior Technical Support Engineer - EMEA

Job Description

We are Camunda - where your work will have real impact! Picture yourself at a company where your work isn’t just another task on a list, but a key driver of transformation for hundreds of organizations. Your work will directly shape how hundreds of enterprises like Atlassian, NASA, and Goldman Sachs – orchestrate their most critical processes to drive digital transformation. In 2024, we crossed the $100 million mark in ARR – an incredible milestone in our growth story. We’ve been named in GP Bullhound’s 2024 Top 100 Next Unicorn list, we’ve earned Flexa’s stamp as a truly flexible workplace, and we proudly hold Great Place to Work certification in both the USA and UK. As a fully remote, global company, we’re rewriting the rules of how modern businesses operate. And we’re just getting started! We are growing fast and on a mission to find the very best talent in the world. If you’re ready to bring your bold ideas to a fast-paced, dynamic team, keep reading – this role could be the one you’ve been waiting for.

What You’ll Be Doing:

• Respond to Customer tickets and calls and assist in troubleshooting and resolving challenges
• Document Customer interactions and all activity related to the issue resolution process
• Manage your ticket flow, escalations, SLAs and workload
• Replicate product bugs and provide pertinent information to Engineering
• Work closely with your team members to provide exceptional support to our Customers and each other
• Contribute to the problem resolution database and other systems focused on continuous improvement

What You Bring:

• Ability and/or willingness to use our product
• 5 or more years of Technical Support experience in a technical role involving Java/J2EE expertise
• Hands-on working experience with Java/J2EE.
• Working knowledge of Docker, Kubernetes, Helm Chart, REST web services, Elasticsearch
• Experience with one of the Relational Databases such as Postgres, MySQL, SQL Server (able to write simple SQL queries, analyze data in database)
• SaaS/Cloud Product Support experience
• Aptitude for quickly understanding complex technical issues, understand a Customer’s expectations, products and underlying architecture
• Outstanding communication skills including the ability to match a Customer’s communication style and de-escalate stressful situations
• Computer Science degree or equivalent experience

Nice to haves:

• Knowledge of Kibana, Grafana
• Experience with one of the Cloud Service Providers such as Google Cloud, AWS, Azure
• BPM experience is a plus

#LI-DNI

What We Have to Offer:

Compensation

For external hires, we consider the skills and experience of the incoming candidate, but typically place candidates in the first half of the range to ensure ample room for growth over the entire lifecycle of the role.

Below is the annual Total Target Cash Compensation (Total Cash) range for Camundi located in one of our entities. Total Cash refers to base salary and 100% attainment of variable target, where applicable. Actual Total Cash offered will depend on factors such as skills and qualifications related to the role. To comprise the Total Rewards package, Camunda also offers equity (where applicable) in the form of a Virtual Employee Stock Option Plan and benefits based on the country of residence.

The annual Total Cash range for this position for Camundi in our entities is as follows:

• United States: $109,500.00 to $164,200.00
  
• Germany: €72,800.00 to €109,200.00
• United Kingdom: £71,000.00 to £106,400.00
• Singapore: S$136,000.00 to S$203,900.00

If you are outside one of these countries, you would be employed by our Preferred Employer Organization (PEO), Remote. After applying for the role and speaking with one of our Talent Acquisition Partners, you will be provided a link to access the Camunda Total Rewards Calculator which will outline the Total Cash range for your country.

Benefits

• A remote by design culture, we believe talent is global!
• We support our employees in maintaining a healthy work/life balance, so we offer and encourage flexible time off at Camunda. Use your flexible time for anything that helps you recharge your batteries or maintain your life outside of work.
• A home office equipment budget and the choice of hardware. Mac, Windows, Linux - you choose what works best for you or/and you can work from a coworking space.
• We are committed to fostering a nurturing workplace where your health is prioritized and we help you to thrive. That's why we've teamed up with Modern Health to provide a global well-being program accessible to all Camundi.
• Beyond therapy and coaching sessions, Modern Health also offers guided meditations, digital wellness kits, and accessible learning content ranging from mental health, financial wellness, physical movement and more!
• To promote movement we also pay towards your fitness activities.
• Power your self-driven learning journey and elevate your skills by unlocking up to 1000 $/€/£ annually with the Professional Growth Benefit.
• We understand our employees contribute immeasurably to Camunda’s success. To allow employees to benefit from that success, every Camunda employee is offered virtual shares from our Virtual Stock Option Plan (VSOP).

More of what we offer globally & in your country can be found here.

"Everyone is welcome at Camunda” — this is a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!

Did we pique your interest? Apply now and learn more. For a complete list of jobs at Camunda, please check out: https://camunda.com/career/.