Technical Support Specialist with German and English

Job Description

Location: Budapest OR Debrecen

Please note that this role requires colleagues to work in shifts and is based in Budapest OR Debrecen Office ( with hybrid working element to it 3 days from the office and two days from home).

Fluency in German is essential to be considered for this role.Part time applicants are also considered for the role.

Why this job matters

This is a role within our service desk teams, working with clients offering technical support. You'll be our primary face to these customers on a day-to-day basis, so clear communication and customer service skills are a must!

What you’ll be doing

• Handling queries from internal and external customers.
• Owning, driving, communicating, updating and proactively representing BT in all domains of activities.
• Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements).
• Provide process improvement input wherever possible.
• May do proactive jeopardy management.
  

Language skills:

• English on a fluent level is a must.
• German on a fluent level is a must.

Required and desired skills:

Soft skills:

• Ability to meet the customers’ needs in line with the business requirements is a must.
• Working with a cooperative and positive attitude in group settings to achieve common goals is a must.
• Taking the responsibility and takes care of the consequences of making a decision.
• Acting in advance of a future situation, e.g., making things happen, putting energy to solve the situation.
• Good stress management skills in a fast-paced demanding field is an advantage.
  

Professional skills:

• ITIL and Cisco troubleshooting experience is an advantage.
• Customer support experience is an advantage.
• Fresh graduates are welcome

The skills you’ll need

TroubleshootingCustomer ServiceEscalation ManagementContinuous ImprovementVendor ManagementNetwork DeliveryNetwork SecurityNetwork TestingNetwork ConfigurationTechnical DocumentationNetwork IntegrationNetwork ImplementationRequirements ManagementIncident ManagementEvent PlanningDecision MakingGrowth MindsetInclusive Leadership

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.