Technical Professional

Recruiter: Krystle James

Hiring Manager: Dominican Lawn

Career Grade: E

Internal Closing Date: 05/02/25

Why this job matters

This role plays a crucial part in protecting our customers' critical infrastructure and reputation by delivering BT’s best service and support. You'll represent BT professionally, ensuring every interaction with customers and colleagues is respectful, courteous, and builds trust. By safeguarding what matters most to our customers, you’ll help strengthen their confidence in BT as a reliable partner.

In this position, you’ll also contribute to a supportive and collaborative environment built on shared ambition and continuous growth. Your efforts will drive key business goals, from enhancing customer relationships and simplifying processes to improving systems and ensuring BT’s values are reflected in everything you do.

This job role can be based in Peterborough or Corby. Variation of 24/7 shifts (7-7 days and nights). Banking clearance must be obtainable.

What you’ll be doing

• Deliver expert onsite 3rd line technical support, ensuring LBG’s enterprise network remains secure and efficient while addressing customer challenges with timely solutions.

• Collaborate with customers and BT technical teams to design, implement, and support both new and existing technology infrastructure.

• Handle diagnostics, project tasks, and independent engagement with external suppliers and stakeholders to ensure seamless operations.

• Mentor and guide 1st/2nd line teams and 3rd line colleagues, fostering growth and knowledge-sharing within the technical community.

• Partner with project managers, designers, and senior leaders to align technical solutions with business needs and objectives.

Essential Skills

• Troubleshooting
• Customer Service
• Network Delivery
• Network configuration
• Technical Documentation

What we'd like to see on your CV

• Build strong relationships with customers, 3rd parties, and internal teams to foster collaboration and trust.

• Bring networking experience in large enterprise networks with 100+ nodes, covering technologies like WAN, LAN, Security, Cloud, Wireless, Automation, Voice, and NetOps.

• Promote collaborative practices and continuous improvement to achieve optimal outcomes for customers.

• Provide expert solutions for complex technical infrastructure, meeting customer needs in the short, medium, and long term.

• Showcase subject matter expertise across a wide range of technical products and services.

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

• Competitive salary
• 10% on target bonus (Depending on country based)
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop

#LI-Onsite

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.