Technical Professional

Job Description

Why this job matters

This role plays a crucial part in protecting our customers' critical infrastructure and reputation by delivering BT’s best service and support. You'll represent BT professionally, ensuring every interaction with customers and colleagues is respectful, courteous, and builds trust. By safeguarding what matters most to our customers, you’ll help strengthen their confidence in BT as a reliable partner.

In this position, you’ll also contribute to a supportive and collaborative environment built on shared ambition and continuous growth. Your efforts will drive key business goals, from enhancing customer relationships and simplifying processes to improving systems and ensuring BT’s values are reflected in everything you do.

What you’ll be doing

• Deliver expert onsite 3rd line technical support, ensuring LBG’s enterprise network remains secure and efficient while addressing customer challenges with timely solutions.

• Collaborate with customers and BT technical teams to design, implement, and support both new and existing technology infrastructure.

• Handle diagnostics, project tasks, and independent engagement with external suppliers and stakeholders to ensure seamless operations.

• Mentor and guide 1st/2nd line teams and 3rd line colleagues, fostering growth and knowledge-sharing within the technical community.

• Partner with project managers, designers, and senior leaders to align technical solutions with business needs and objectives.

What we would like to see on your CV

• Build strong relationships with customers, 3rd parties, and internal teams to foster collaboration and trust.

• Bring networking experience in large enterprise networks with 100+ nodes, covering technologies like WAN, LAN, Security, Cloud, Wireless, Automation, Voice, and NetOps.

• Promote collaborative practices and continuous improvement to achieve optimal outcomes for customers.

• Provide expert solutions for complex technical infrastructure, meeting customer needs in the short, medium, and long term.

• Showcase subject matter expertise across a wide range of technical products and services.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.