Team Leader

Job Description

Closing Date: 13/06/2024
Location: Belfast Riverside

Why this job matters

To lead, develop and coach a high performing Sales team, which uses a ethos of curiously questioning our customers to promote our network and products to every customer, contributing to EE’s strategy of being No.1 for Service.

What you’ll be doing

• Collaborate within your team to excel in sales conversations and tailor solutions for our customers.
• Ensure top-notch customer satisfaction by going the extra mile and promptly addressing any concerns.
• Manage escalation calls efficiently to minimise complaints, with timely follow-ups to customers.
• Champion our network to every customer and ensure your team does the same.
• Master both EE and BT products and services along with their competitors.
• Lead a team of up to 15 Advisors, translating vision into actionable plans.
• Inspire and empower your team to excel, fostering excitement about EE/BT.
• Provide individualised coaching and development, fostering a supportive environment.
• Address underperformance promptly and provide constructive feedback.
• Keep your team informed and motivated through regular, informative briefings.
• Manage team efficiency, attendance, and performance metrics effectively.
• Continuously drive performance, holding your team accountable for targets.
• Uphold high standards and analyse performance data to drive improvement.
• Balance customer needs with commercial objectives effectively.
• Maintain a high-performing team while managing time and priorities effectively.

The skills you’ll need

• Customer focus
• Excellent leadership and people skills and experience of managing high performing teams
• Highly effective, motivational, communication and influencing skills
• Ability to lead through change
• Sound analytical skills and ability to maintain detailed focus on operational metrics
• Ability to define and deliver continuous improvement initiatives and performance enhancements
• Excellent analytical and numeracy skills and business objects knowledge

Benefits

• Competitive salary
• Up to 30% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.