Quality Assurance Manager

Job Description

Req ID: 27702

Job Title: QA Manager / Quality Assurance Manager

Recruiter: Karim Afifi

Hiring Manager: Mark Lavender

Career Grade: D

Locations: London, Ipswich, Cheltenham, Stafford (travel across UK)

Due to the sensitive nature of this role you may be required to undergo DV (Developed Vetting) level Security Clearance (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels). An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.

You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.

Why this job matters:

As the QA Manager, your role is to support and provide all elements of quality assurance and quality control within the Contract, in support of the Quality Assurance function. This will support all parts of the technical and engineering activity, supporting the Design, Development, Build and Support of the various parts of the systems and infrastructure.

Critically, this role will enable GSS to meet and exceed the Customer Requirements with respect to delivering and operating in a Quality Manner.

What you’ll do:

• Manage the Programme of QA/QC and Audit Activities within their sphere of responsibility.
• Carry out QAQC activities during and after completion of programme activities, verifying against designs, build documents and architectural designs.
• Undertake ISO 9001 Audits on behalf of the Quality Assurance Manager and Quality Team
• Co-ordinate QA/QC Remediation Activities within various areas of responsibility
• Co-ordinate Continuous Improvement Activities across their areas of responsibilities
• Champion QA/QC and Quality across the business
• Work with Engineering and Business Operations teams on the implementation of and compliance with ISO 9001
• Ensure all non-compliance issues are qualified, quantified, and accurately reported.
• Ensure that products are produced safely to meet customer quality standards and legislative requirements consistently.
• Conduct defect feedback and problem-solving activities as required.
• Deliver on-time personal QMS commitments.

What you'll bring:

• ISO 9001 Audit Training and Qualifications
• Sound knowledge of ISO 9001 and Experience of Quality Assurance Audits.
• Familiarity with technical drawings, build guides, and other similar documentation.
• A solid background in Quality Management, including Quality Assurance and Quality Control
• Valid, clean driver’s license
• Be able to work remotely and able to travel

You might even have:

• ISO9001 Auditing experience, both performing and hosting.
• Experience of QA/QC within construction or Infrastructure Projects
• Experience in Effective Quality Assurance & Control Activities

Diversity and Inclusion:

Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and encourage applications from all sections of the community. Our ambition focuses on recruiting and retaining people who are under-represented in our workforce. Including those from ethnic minority groups, disabled and neurodiverse people and women. However, diversity does not end there and anyone with different backgrounds, gender identities, sexual orientations, ethnicities, ages or stages of life, disabilities and those from low socio-economic backgrounds are welcomed and encouraged to apply. Find out more about BT’s D&I manifesto by searching on our website.

What's in it for you:

• Discounted BT Broadband, TV & mobile packages and BT products
• On target Bonus
• 10% pension contribution
• Professional development and paid for industry certifications/qualifications
• Flexible benefits/rewards including dental insurance, healthcare, gym memberships etc.
• Well-being support for you and your family
• 3 days paid volunteering a year

Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and criteria. So, if you're excited about this role but your past-experience doesn't align perfectly with every requirement, don’t worry – we’d still love you to apply!

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