Project Management Professional

Job Description

Why BT

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology
company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can
succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world
online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward
we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

Why Global

With customers in 180 countries, we're a leading global business communications provider. We have 17,000 people serving multinational companies, providing the services they need to create the digital transformation of their businesses.

Thanks to our portfolio strategy, the Cloud of Clouds, we provide high-performance, integrated and secure network and IT infrastructure services to global customers. It means our customers can connect easily and securely to the applications and
data they need, wherever they are in the world. Our Digital GS strategy we are moving to will help create a better future for GS and our people. With a business focused around a global customer base and a portfolio of scalable repeatable solutions,
supported by outstanding customer service and market-leading security.

To deliver it we need to focus where we can be brilliant, be more straightforward to do business with and meet customer needs with greater agility. This will help us to become a more profitable, predictable and customer-focused business.

Why this job matters

Experienced Project Management Resource, responsible for planning and managing the delivery of complex and/or multiplestandard project(s) in line with scope, cost, time and quality throughout the life cycle of a contract.

The role has a high level of direct engagement and interaction with stakeholders and customers with an impact on Customer outcomes and experience. As part of a professional community of Project and Programme Managers the role is expected to
have a profound knowledge of project management methods / tools and conform with governance / standards set out by the BT methodology or specific contract PMO.

What you’ll be doing

• Responsible for planning and end-to-end delivery of Global’s customers, complex and/or multi standard contract deliveries in line with scope, cost, time and quality throughout the life cycle – WinBbusiness / T&T / In-Life.
• Build and own client and stakeholder relationships at all levels (Customer, Service Transition, Customer Success, Supplier and Delivery Partners, Market Unit to name a few)
• Responsible for matrix management of multi-disciplined resources or teams that are assigned to their projects.
• Accountable for the team’s SLA targets & drive team to deliver contractual milestones and successful projects
• Creates required project documentation and manages deliveries, creating project plan, communications plans, and milestones with end customers in line with BT’s Project & Programme Management methodologies
• Manages project costs and resources in line with commitments, managing variances to agreed plans and manages associated risks
• Co-ordinates activities across multiple teams including the end customer to plan successful implementation of projects

• May also manage mid-size teams of Project Management Professionals and Implementation Coordinators in addition to their Project Management work as individual contributors.

Skills you need

• Strong project delivery skills to manage end-to-end delivery of complex or multiple standard projects and programmes
• Strong communication & stakeholder management relationship skills
• Requires experience working in collaboration with multiple/ wider teams in a global environment
• Ability to manage risks, issues and dependencies through the lifecycle of the project.
• Ability to persuade, influence and inspire stakeholders and colleagues to achieve business outcomes
• High degree of business and commercial acumen
• Significant experience of leading and delivering
• Project Management Certification
• Highly motivated and self-driven to deliver business outcomes, ability to prioritise based on delivering within the project/programme parameters

• Voice/GSIP/Contact Centre experience is a plus

Requirements

• Experience of owning complex or multiple standard projects and proven record of delivering against pre-determined requirements.
• Experience managing multiple stakeholders and vendors
• Understanding of ITIL Functions.
• Good understanding of IT & Telecom related products and Services
• Hands on solution architecting experience in more than one technology along with commercial understanding preferred.
• Practitioner of a formal Project Management methodology such as Prince2, APMP, ITIL qualification, Risk Management Qualification or 6 Sigma.
• Technical certification – preferable (i.e.CCNA, CCNP, ACA, Security etc.)