Problem Management Professional

Job Description

Location: Budapest or Debrecen

Why this job matters

The Problem Management Professional supports operational enablement and readiness of services offerings and capabilities, ensuring that these services are delivered effectively and efficiently for clients by fulfilling user requests, resolving service failures, fixing problems and carrying out routine operational tasks.

What you’ll be doing

• Ensuring and monitor that appropriate action is taken to anticipate, investigate and resolve problems in systems and services
• Maintaining problem and task records to ensure that such problems are fully documented within the relevant reporting system(s).
• Coordinating with the internal Subject Matter Expert (SME) teams to guarantee assigned resources to work on Problems
• Making and driving root cause investigations, problem investigations, Managing RCA between technical teams
• Following up with appropriate SMEs to complete both corrective and improvement actions defined during RCA.
• Reviewing problems in conjunction with service level agreements to identify any issues and their impacts; specifies any required changes.
• Analysing and reporting of incident trend data to identify and eliminate root causes proactively
• Doing regularly reporting tasks according to the expectations.
• Home office is available in this role depending on further agreement
  

This role will suit you if you have the following skills:

Soft skills:

• Ability to meet the customers’ needs in line with the business requirements.
• Focusing on the objectives and the required outcomes of the processes while delivering a service.
• Working with a cooperative and positive attitude in a group setting to achieve common goals.
• Communicating effectively and efficiently while adapting to your audience and getting the message through as intended.
• Ability to comprehend and to oversee various aspects of a problem or a situation.
• Taking the responsibility and taking care of the consequences of making a decision.
• Ability to find root causes of problems and to focus on their quick and efficient solution.

Professional skills:

• Working experience in IT Service Management.
• Fluency in English both written and spoken.
• Understanding / Strong interest about network, voice IT products.

Language skills:

• English on a fluent level.

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.