Networks Lead Infrastructure Services

Job Title: Networks Lead Infrastructure Services

Locations: Cheltenham, Ipswich, London, Sheffield

Due to the sensitive nature of this role, you may be required to undergo DV (Developed Vetting) level Security Clearance (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels). An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are the Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.

You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring, and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.

Why this job matters:

We help BT fulfil its global regulatory obligations, supported by our close relationship with customers coupled with our technical expertise and operations staff. We develop innovative service and technical teams that create, manage, and maintain innovative solutions to meet specific customer problems.

The Networks Lead for Infrastructure Services will support the strategy of the Infrastructure Services Team to ensure a proactive, can-do, innovative behaviour is embedded in the culture of the services we provide to our customers and internal users. This is achieved through the building of relationships across wider GSS and BT, challenging the current ways of working and identifying innovative approaches that enable the department to work more effectively and efficiently with agility and a customer centric focus. Ensuring a Service Management best practice approach is adopted and followed with a culture of continuous improvement is part of our DNA. Promoting shared responsibilities and shared outcomes and discouraging and breaking silos of activity promoting a One GSS culture across the services we deliver.

What you’ll do:

• Support BT Security to sell solutions and win new business by designing, delivering, and operating networks, platforms, and systems in support of our special customers.
• Deliver and operate these services to the agreed performance standards whilst operating within agreed budgets.
• Ownership and coordination of the Infrastructure Service governance structures ensuring data driven decisions are at the centre of all decisions and priorities.
• Performance reviews and customer engagement to ensure the services we deliver continue to delight the customers and stakeholders.
• Identify opportunities to drive efficiency and effectiveness through the adoption of industry best practice and technology/tools.
• Set direction and priority for internal improvements to drive effectiveness for wider GSS to design, build and deliver new services.
• Support BT Security Technology Services on the operating model aligning to the changes in the technology and customer landscape.
• Own service escalations to ensure customer issues and complaints are managed and dealt with effectively.
• Provide Technical and Managerial leadership in the development and delivery of the Technology Services goals and objectives providing coaching and leadership to the delivery leads across the team.
• Support the development of new bids and provide the technical and managerial oversight of new opportunities and their design and delivery.
• Line manages 6 direct reports of the Infrastructure Service team with a network focus

What you'll bring:

• Experience in the design and transition of substantial IP network solutions
• Experience as 2nd and 3rd line support of complex IP network solutions
• Experience in supporting major bids as the network design subject matter expert.
• Strong interpersonal and influencing skills to operate within a complex and challenging external customer environment.
• Team leadership and coaching
• Cisco CCNP or higher certification or equivalent experience
• Service management experience within the IT industry
• Ownership of network/platform operations and deliverables
• Design, test, delivery and support of Cisco Routing, Switching and Firewall networks/platforms

You may also have:

• Cisco ISE
• Cisco Firepower and FMC
• Solarwinds
• Splunk
• Windows Domain
• VMware
• AWS Cloud

Diversity and Inclusion:

Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills, and experiences, and encourage applications from all sections of the community. Our ambition focuses on recruiting and retaining people who are under-represented in our workforce. Including those from ethnic minority groups, disabled and neurodiverse people and women. However, diversity does not end there and anyone with different backgrounds, gender identities, sexual orientations, ethnicities, ages or stages of life, disabilities and those from low socio-economic backgrounds are welcomed and encouraged to apply. Find out more about BT’s D&I manifesto by searching on our website.

What's in it for you:

• Discounted BT Broadband, TV & mobile packages and BT products
• On target Bonus
• 10% pension contribution
• Professional development and paid for industry certifications/qualifications.
• Flexible benefits/rewards including dental insurance, healthcare, gym memberships etc.
• Well-being support for you and your family
• 3 days paid volunteering a year.
• Flexible and smart working (subject to business needs)

Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and criteria. So, if you're excited about this role but your past-experience doesn't align perfectly with every requirement, don’t worry – we’d still love you to apply!

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.