Maintenance Operations Stores Contact

Job Description

Recruiter: Jayson Coley-Wynters

Career Grade: Team Member

Closing Date: 6th September

Why this job matters

The purpose of this role is to support the Maintenance Operations Stores and Workshop Team Leader and Maintenance Operations Manager in supplying a world class service to BT’s customer base through parts and warehouse management in the Barlborough Stores.

Maximising team effectiveness and productivity and ensuring all contractual SLA’s and efficiency metrics are met to deliver a world class customer experience.

To liaise closely with peers in Enterprise Field Service to support and implement improvement strategies.

Responsibility for Barlborough Stores warehouse and parts functions enabling BT to meet contractual customer SLA’s.

What you will be doing

•Liaising with the Maintenance Operations Manager and S&W Team Leader on controlling Unity and BT stock requirements.
•Liaising directly with other departments within the company, as requested, to ensure effective levels of communication are maintained.
•Monitor and recommend training requirements, manufacturer and BT accreditations.
•Develop close working relationship with peer groups, Service Desk, Field Engineering teams and other operational departments.
•Pro-active in maintaining good levels of morale through effective communication.
•A pro-active approach to resolving local issues within the team, escalating into the Maintenance Operations Stores and Workshop Team Leader and Maintenance Operations Manager where appropriate.
•Responsible for adhering to all BT H&S guidelines and escalating into the Maintenance Operations Manager where appropriate.
•Assist the Maintenance Operations Manager with Maintenance Ops CI.
•Requirement to attend any training courses appropriate to the role, on or off their normal place of work.
•Responding to requests and enquiries from other departments in a timely manner.
•Utilising system reports and contractual information to plan and maintain spares availability for the company’s storage locations.

Skills required for the job

•Ability to support their Team Leader and Line Manager through transformational changes.
•Ability to process complex ideas and think logically; perceives and understands others.
•Commercially aware.
•Possesses the ability to take well-evaluated risks and be bold in making decisions and taking action.
•Acts with integrity and takes responsibility for own actions and responses.
•Customer facing; strong interpersonal skills, assertive, financial awareness.
•Competent on BT systems reporting tools and using data to drive efficiencies.
•Personal attributes; have initiative, a pro-active approach to dealing with customer issues, must take ownership of situations and be accountable.

Experience you would be expected to have

•Strong problem-solving skills with a logical mind - MANDATORY
•Excellent oral and written communication and presentation skills - MANDATORY
•Highly motivated; consistently takes initiative; demonstrated ability to work independently and under supervision - MANDATORY
•Excellent attention to detail - MANDATORY
•Positive, ambitious, proactive and enthusiastic to change - MANDATORY
•Ability to multi-task in a fast-paced environment – MANDATORY
•Fork Lift Truck Experience - Preferable

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.