Lead Architect

Job Description

The role is flexible to be considered to be located in either Brisbane or Perth.

KEY PURPOSE OF ROLE

The Lead Architect (LA) is the Senior Technical Leadership role aligned to a single major account or to multiple accounts (typically within a sub-vertical) which are typically very complex and/or highly visible. The responsibilities of the role cover both the pre sales phase as well as the contract phase.

The key purpose of the role is to support the client partner and account director developing new business, to drive profitable growth and own the technical solution during the contract term. The LA is the customers Trusted Advisor on all things technology and design and as such becomes an integral part of customer’s matrix technical leadership team, creating value through the exploitation of technology across complex multiple platforms and/or technology areas.

The LA is accountable for all design activities on the account and supports the key stakeholders on the account on technical elements of service, transition & transformation and operations.

The LA is the primary customer interface up to CIO level for all technical design aspects of BT’s solution.

Specifically:

• Be part of the Client Partner/ Account Director’s leadership team and align personal goals with the account targets, demonstrating how you are contributing to revenue generation, cashflow, EBIT, NPS and on time delivery
• Maintain a 3+ year solution roadmap co-created with the customers key decision makers and stakeholders. The road map drawson the customer’s business drivers, industry trends and BT’s Repeatable product and solutions portfolio and building blocks. The roadmap is the key artifact driving the account development plan
• Accountable for successful technical delivery of all account activity with a specific focus on time, cost and quality
• Provide leadership and work with the operational teams in moments of major customer jeopardy
• Ensure technical risks and issues that could impact the service are owned by the appropriate players
• Create, own and execute regular governance forums – at least quarterly - with the Account Director and VP Technical Design to evidence continuous progress against personal goals and account goals
• May lead a sub-vertical and support the wider team in developing opportunities
• May be involved in selecting and integrating other suppliers

THE IDEAL CANDIDATE

• Is an experienced Design Architect with a strong background in the following technology areas: Software Defined Networking, Unified Communications, Cloud Infrastructure or Network Security
• Has experience in transformation of network infrastructure
• Has experience with network integration services
• Has experience with vendor selection
• Is a strong technology leader
• Is able to operate at senior management level

KEY SKILLS AND EXPERIENCE

Key skills

• Solution Leadership
  • Excellent understanding of technologies and technology trends like Software Defined Networking, Cloud infrastructure, Unified Communications and Network Security
  • Excellent understanding of BT’s portfolio and Operating model
• Executive Customer Relationship Management (to C level)
• Virtual Team/Matrix Leadership (up to 50 people)
• Business and commercial accumen
• Transformational and Fiscal Management

Experience

• As a solution lead on major accounts with revenue of > 25M
• As a solution lead driving opportunity development and qualification on major accounts or prospects
• Managing financial targets (Sales and cost)
• Vendor selection
• With driving transformation and optimisation in a solutions environment

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.