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BT Business • Building 31, Budapest, Hungary

Genesys Technical Design Specialist Talent Pool

Salary:  Competetive
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Job Description

Your Role and Responsibilities

Are you a passionate technical architect with focus on Genesys Contact Center solution? Our Technical Design Team is on the front line of helping customers succeed using Genesys Contact Center solution. The members of the Technical Design Team leverage their hands-on experience with our sales leads and partner ecosystem to propose transformational solutions to BT's global customers. Additionally, they get involved in major transition and transformation programs.

This is not a sales role, it is an individual with relevant expertise and hands-on, coupled with business acumen, and passion for continued knowledge acquisition and growth in the field of Genesys Contact Center and Genesys Cloud Solution.

As a team we provide services for multinational customers, supporting them in utilising cloud technologies to maximise business performance and provide excellent customer experience.

What you’ll be doing

As a key member of a global team, provide overall support to technical solutions within the Genesys Cloud solutions projects

  • Own the technical solution design.
  • Provide technical consultancy.
  • Propose secure, reliable, and scalable designs that meet the BT product offering.
  • Consultant to implementation.

What We Are Looking For

  • Ability to meet the customers’ needs in line with the business requirements
  • Working with a cooperative and positive attitude in a group setting to achieve common goals
  • Communicating effectively and efficiently while adapting to your audience and getting the message through as intended
  • Using all data and information available to analyse and understand a situation, with the aim of supporting decisions
  • Proven experience in delivering effective and engaging presentations to a variety of audiences
  • Demonstrated ability to represent BT and drive technical discussions with senior personnel. Prior technical consulting experience is a plus.
  • About 8 years of technical design experience in Contact Center solution, hands-on on Genesys Cloud solution design and implementation.
  • Having one or more Genesys certifications is a plus for candidates applying for this role
  • Excellent English both verbal and written

What We Offer For You

  • Be part of a global team passionate about solutioning Cloud journeys.
  • Be part of product developments shaping BT’s future.
  • Supportive environment for learning new technologies, building an architect career.

Additional Allowances and Benefits

  • Bonus
  • Health Insurance
  • Cafeteria
  • Smart working allowance

Company benefits

25 (UK) / 21 (India) days annual leave + bank holidays
Open to job sharing
Open to part time work for some roles
Flexible working week
Mental health platform access
Compassionate leave
Cinema discounts
Buy or sell annual leave – buy up to 5 days/year pro rata
Bank holiday swaps
Adoption leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Shared parental leave
Enhanced maternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Cycle to work scheme
Faith rooms
Pension match/increase
Salary sacrifice
Share options
Employee discounts
Employee assistance programme
Volunteer days – 3 volunteer days per year
Lunch and learns
L&D budget
Season ticket loan
Enhanced sick pay – 3 months
Optional unpaid leave
More information needed
More information needed
More information needed
Work-life balance
More information needed
Role modelling
More information needed
More information needed

Working at BT Business

Company employees

100,000 across BT Group (24,000 at BT Business)

Gender diversity (male:female)

74.3:25.7 (BT Group)

Office locations

UK wide (London, Birmingham, Bristol, Manchester, Liverpool, Glasgow & more), ROI, India, Hungary, Spain, United States, Australia

Hiring Countries

United Kingdom

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