Digital Support Technician Level 3 Apprentice - Sheffield

Job Description

Digital Support Technician Level 3 Apprentice - Sheffield

Location - Sheffield Endeavour
Start date - 8th September 2025
Apply by - 17th February 2025
Salary £21,840

You’re not just looking for a career, you’re looking to make a difference.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.

From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitch in with ideas, make things happen. You won’t be alone: we’ll be there with help and support, learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating.

This is your chance to make a real difference to the world. Grab it.

About this role

As an apprentice Technical Support Technician, you’ll learn to interact with business users, navigate and configure IT Service management tools, and to provide second line level support for a wide range of internal and external customers. You’ll learn to take ownership of technology, build your problem-solving skills and work with multi-stakeholders.

We’ll teach you skills around how best to share your knowledge and ideas with others by creating the correct documentation for customers and support teams. Not only that, you’ll help make sure all the configuration and testing of our tool sets is achieved through attention to detail and a quality approach. When deploying technology to customers, you’ll either support directly with the installation and setup directly or help support others to get things ready for use and day-to-day operations.

We work with major business customers, so you will be supporting a wide range of different household names in retail, finance, leisure, utilities, construction, and other sectors. Don’t worry, it might sound difficult, but it’s not. You’ll rely on your manager and colleagues, we’ll coach and teach you how to develop business awareness skills to help with problem-solving and escalations, and make sure we’re always improving our service and customer experience.

By the time you’ve finished your apprenticeship, you’ll be a SME - that’s a fancy way of saying expert. You’ll have developed key skills in some of our most critical Service Management tools, and built good understanding of these in supporting 24x7 customer operations.

It’s a role that will keep you busy; but you’ll learn so many skills you can then take your IT support career in potentially many directions from a successful start.

This job is available in Business part of BT.

About the apprenticeship you’ll study for

As an Apprentice Technical Support Technician you’ll study for a Level 3 apprenticeship, called Digital Support Technician.

Your apprenticeship scheme will last for 16 months and 20% of your working hours will be dedicated to studying.

In addition to your apprenticeship qualification, our apprentices also typically work towards their ITILv4 Foundation certification.

Entry Requirements

5 GCSEs at grades 4 – 9 (GCSE C or above) including English Language and Maths. Equivalent qualifications are accepted.

All applicants will need a full UK Right to Work for the duration (4 years) of their scheme or they will not be able to apply.

Because of the nature of the work we do, this role will require security clearance. Don’t worry, a member of the Early Careers Team will talk you through this.

Location:

Sheffield

Salary

£21,840

About BT Group

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

How to Apply

It’s easy to apply online: you just need to answer a few questions about your current or predicted qualifications and upload a copy of your previous certificates and passport. As part of our process you will be asked to complete an online assessment and pre-recorded video interview, before attending one of our virtual assessment centre days. After this you will be invited to meet with your future team and will have the opportunity to ask any questions you might have about the role and the type of work you might be doing.

Sheffield Endeavour
1a Concourse Way,
Sheffield City Centre,
Sheffield S1 2BJ

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