Cyber Design Contract Specialist

Job Description

Why this role matters

Your role places real value in finding and adapting ways to protect and support our people, customers & communities.
• You will be leading on Customer complex contracts that require dedicated focus and non-standard integrations. You will be responsible for leading the Technical Design & engineering development of BT's Cyber Security Portfolio products and services for the business market.
• You will be working with suppliers, vendors, and a wide range of diverse stakeholders, to create a product that meets the customer and market expectations, whilst meeting the business operating cost targets (people, process, systems)
• Responsible for the relevance, effectiveness, and efficiency of the security service delivered to the customer during the service deployment phase and during in life operations and will act as a ‘trusted advisor’
• You will provide key technical knowledge and expertise to wider business functions, from Account and Project Management to Operational investigations, to ensure technology is managed to service models and security standards
• The products and services you help create will be sold and used by household names across the world, across many markets, each with their own legal and regulatory challenges
• This is crucial for BT to provide brilliant services for customers, providing managed security from our wide range of provided portfolio solutions

What you’ll be doing

• Lead Technical Design Authority on Complex customer contracts, providing expertise and supporting the customer develop their security posture across their business estate
• Responsible for leading the creation of Cyber Security designs, whilst balancing commercial market requirements and internal governance, for SIEM or SOAR security BT product launches
• Leading technical design and / or systems integration from concept / requirements phase to controlled delivery, with focus on compliance, cost and risk management
• Managing multiple security tasks, ranging from Design reviews, Security compliance, service configuration, troubleshooting to supporting sales opportunities, either directly or through your (own or matrix) team
• Lead regular 'Continuous Improvement' initiatives to optimise and enhance the BT Security Design patterns, to increase the value of our service offering to all customers
• Become the custodian of the ‘Intellectual Property’ in the BT Design library, to leverage the knowledge for design pattern reuse across wider products and services, for increased speed to market
• Become the BT Security Technical leader for customer C-Level technical reviews, balancing customer demands against BT frameworks, to demonstrate value of BT
• Demonstrate strong organisational & commercial skills to agree a finite project scope, clearly communicated via experienced presentation skills
• Develop business strategies and Frameworks across the organisation and stakeholders, to improve quality and speed of delivery. Ensure the Designs created are compliant with BT security standards and market compliance levels (i.e ISO, GDPR, NCSC)
• Provide technical leadership & foster collaboration across multiple external suppliers & BT stakeholders, to identify new roadmap developments and improvements to enhance the BT service offering
• Support in-life Operation escalations on launched products and services where required
• The role will involve working with Sensitive customers and confidential data, so industry standard vetting and criminal checks will be required

We’ll need these on your CV

• Experience of working in a solution design / systems integration role for major business customers, developing new solutions for external and internal use
• Experience of a key responsible and accountable role with-in a multi-skilled, matrix team of Operations, process & system leads, and working independently, using AGILE methodology, to meet scheduled delivery dates
• Proven track record of designing & developing new and innovative solutions, continuously adapting, and enhancing once launched
• Time spent in a Senior Operational function or technical design or delivery role, implementing and/our supporting launched services and engaging with 'real-world' customer issues and feedback
• Be able to create and define repeatable testing strategies & tooling to validate designs and deployment guides
• Broad understanding of people, process and systems and interactions to act as an interface and 'translator' between stakeholders; Working experience of Product launch development methodologies and processes i.e C2M, LIP, AGILE, Sprints & PIR's
• Ability to present, communicate with C-Level Stakeholders and a track record of resolving business level challenges; An organised leader, who can set direction, goals and manage their resources to achieve agreed deliverables
• 3+ years of Deep knowledge and active experience of SIEM (preferred) or SOAR technology e.g., IBM QRadar, Splunk, Securonix, MS Sentinel, Crowdstrike or Palo xSOAR. A formal qualification(s) in a vendor Technology and/or Industry Standard certification
• Knowledgeable in key areas of: Public Cloud, MITRE Framework & Cyber Kill Chain, ITIL, SECDEVOPS, automation development and Threat Use-Case Development

Desirable
• Ability to assess gaps in our portfolio products and customer’s needs, to generate business case level justifications for strategic portfolio enhancements (reuse, efficiency)
• Strong automation knowledge and defining or working to security frameworks, to Simplify a complex area, to deliver increased quality, at reduced cost
• Experience of Leading a multi-skilled, matrix team of Operations, process & system leads and working independently, using AGILE methodology, to meet scheduled delivery dates
• Experience of people or matrix management, setting objectives to support SMART goals, in a challenging technical environment
• Working, deep knowledge across two technologies (i.e SIEM, SOAR, Cloud) and a track record of developing successful products and services for business customers. A certificated architecture or Cloud qualification (i.e TOGAF, SIEM or Cloud architect) is desirable

Why choose us?

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart, we’re a technology company with research and innovation in our bones, and a desire to be personal, simple, and brilliant for our customers. Those are the values we live by.
Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale, capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe, and secure. To delivering large scale technology infrastructure like the London 2012 Olympics, and the creation of BT Sport.
Today, in this fast changing, always on, digital world, our purpose remains true to create a safer connected world. Yet the market conditions, regulation, and competition we face are tougher than ever before. So, if you have the drive, optimism, and resilience to help propel us forward, we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things, and pursue new careers. If that’s you, and what you’re looking for. We’d love you to be part of our future. To Be Part of Progress.
We value different perspectives, skill’s and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.