Coverage Services Support Professional - ESN

Job Description

Job Req ID: 42196

Posting Date: 16/12/2024

Function: ESN Coverage Services

Location: Birmigham, Bristol or London

Why this job matters

The Emergency Services Network (ESN) is a huge strategic priority for BT and our commitment to do the best for our customer and our country. ESN will be one of the most advanced Emergency Services Networks in the world. and BT is proud to the official supplier providing mission critical and trusted communications for Britain’s Emergency Services. The ESN will replace the existing Airwave network and building upon on EE’s existing 4G network and to provide essential new voice, data services, and critical communications services to 300,000 members of frontline emergency service users.

This is a key role working with the Home Office and 3 Emergency Services (3ES) Users to ensure the Emergency Services have operationally acceptable coverage to facilitate their transition to ESN. You will manage key relationships with 3rd party site providers to ensure we can deliver the coverage needed whilst generating revenue for BT. You will also support the commercial acquisition and delivery of all ESN incremental coverage solutions and ensure that the overall strategic benefits of ESN can be delivered.

The successful candidate will be cleared to BPSS (or equivalent) as a minimum. You may even be required to undergo National Security Vetting (e.g. CTC, SC or NPPV).

What you’ll be doing

• Support relationships with Delivery and Deployment functions across BT Technology and BT Business. Support customer relationships with suppliers and key customers such as the Home Office
• Coordinating tasks to support Delivery, Deployment and Commercial teams, and mobilisation for ESN requirements
• Ensuring Coverage Services delivery activities operate on time and in budget according to customer requirements
• Ensure best practice processes and procedures are in place to minimise costs whilst delivering the quality required for ESN
• Gather, analyse and provide reporting on project data

The skills you’ll need

CommunicationIssue ResolutionOrder ManagementCommercial AcumenGrowth Mindset

What we would like to see on your CV

• Proven experience of Telecoms and technology delivery, previous experience of working with technical internal/external stakeholders and suppliers. Exposure to working on public sector projects would also be useful
• Able to perform data gathering and analysis of technical data. Site Tracker experience would be advantageous but not essential
• Good understanding of finance, managing risks and cost management
• Experience of coordinating in a project environment. Good organisational, ownership and project coordination skills
• Proven background in building brilliant working relationships with key stakeholders. Ability to communicate technical information into non-technical language, would be beneficial

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

• Competitive pro rata salary
• 10% on target annual bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to 100’s of retail discounts including the BT shop

Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.