Contract Manager

Job Description

TITLE Client Management Professional

Location: CDMX

About BT:

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We are now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we are on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you are interested in the power of potential, why not join us today and release yours?

About the role:

You will manage the global contractual risk, obligations & P&L for a specific account or multiple accounts or a pillar/tower wihin a very complex contract, ensuring alignment to Global Contract Management transformation, best practices and frameworks. You will be the point of contact for all contractual topics within your parameter.

You will drive growth on the existing contract through effective management of moves adds and changes within your parameter.

You’ll have the following responsibilities:

• Ensure the resolution of key high risk contractual issues within your parameter.
• P&L ownership dedicated mid-sized complex contracts or pillars within a very complex contract.
• Accountable for ensuring contracts are effectively utilizing the GS Contract Delivery Services to manage low-level contractual activities for them.
• Accountable for Risk & obligation management for parameter of the contract
• Ensuring compliance to all BT governance on contracts
• Customer facing for all contractual related matters.
• Accountable for Organic growth on contracts through change control
• Identifies new sales opportunities for the account and hands these to account management to pursue as required.
• Ensures before contract signature that proposed contractual obligations are achievable.

You’ll have the following skills and experience:

• Advanced English level
• Contracts Knowledge.
• Bachelor’s degree or equivalent in relevant field – Mandatory
• Experience in meeting the customers’ needs in line with the business requirements – Mandatory.
• Experience with development of solution processes – Mandatory
• Microsoft Excel & PowerPoint - Mandatory
• Time and priority management – Mandatory
• Ability to review and manage team performance.
• An affinity for problem solving.
• Strong legal and commercial acumen
• Stakeholder Management: build strong cross-functional relationships.
• Communications skills: Ability to communicate effectively at operational levels, encouraging correct process compliance and tool usage, Presents business plans, forecasts, and risks to senior internal GS stakeholders with clarity.
• Ability to work under pressure to coordinate the team to deliver timely and consistent outputs.
• Ability to make logical judgments about where leadership is needed in the team.
• Willingness to challenge and do the right thing where required e.g. resolve contractual challenges and disputes.

Benefits

BT offers a superior global and diverse culture that fosters health and wellness for their employees.

This opportunity is eligible for an annual bonus, a competitive base salary, comprehensive benefits and a generous vacation package.

Relocation support for this position is not currently available.

Who is the BT Group

We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. Our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services.

BT values and supports diversity in all its manifestations. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity, and the contribution they make. We do not allow any form of discrimination on the basis of race, age, gender, skin color, nationality, religion, sexual preference, physical or mental disability, and/or any other group protected by law. When we say you’re welcome at BT, we really mean it.

Why this job matters

The Commercial Professional supports in delivering commercial and contract processes, monitoring major deals across the BT Group's services and product portfolio, and managing risk and controlling cost.

What you’ll be doing

1. Supports the development of successful outcomes through supporting commercial teams alongside customers and sales teams on contracts.
2. Supports the commercial proposition, structure development and monitoring of financial performance for mid-sized opportunities, supporting in the management of contractual risks and obligations.
3. Contributes to maintenance and development of customer relationships and satisfaction, and delivery of commitments within service level agreements.
4. Supports the resolution of high risk contact related issues and challenges.
5. Contributes to commercial growth opportunities.
6. Supports in the implementation of ways to improve working processes within the area of commercial trading & management.

The skills you’ll need

Commercial ManagementRelationship BuildingProblem SolvingService Level Agreement ManagementRisk ManagementNegotiationCommercial StrategyContract ManagementBusiness AnalysisStrategic PlanningData AnalysisBid ManagementCustomer SegmentationP&LFinancial AnalysisDecision MakingGrowth MindsetInclusive Leadership

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.