Contract Management Analyst

Recruiter: Samradhi Tripathi

Hiring Manager: Hitesh Dhingra

Career Grade: E

External Closing Date- 06-September-2024

ONLY FOR EXTERNAL CANDIDATES

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

What you'll be doing- your accountabilities

• The Contract Analyst will be responsible for the following activities for one or more small contracts or a sub-set of a complex contract.
• The responsibility to ensure that all services delivered to the contract/s by CDS are delivered to the standards required and/or contained within the customer contract.
• The ownership and management of all queries, disputes and escalations associated with the contracts under ownership.
• Liaise and coordinate with other delivery departments to drive service and commercial performance improvements.
• The ownership and management of all commercial elements of the contract including P&L management(revenue/cost/inventory) and sales.

Skills required for the job-

• functional knowledge of the service delivery towers
• Good communication skills
• numerate
• Understanding of contract delivery

Experience you would be expected to have

• Requires experience working in collaboration with multiple teams
• Experience in contract delivery
• Customer facing experience.
• Experience in managing stakeholder

Key decisions-

• Commercial approval
• Contract Resources