Commercial CE Manager

Job Description

Internal Closing Date: 01.10.2024

Location: Hungary (Budapest)

Why this job matters:

Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities.

We configure customer’s networks according to their requirements, which enables them to conduct their business operations effectively and efficiently.
We strive to achieve Right First Time delivery delivering what the customer wants and has funded.

What you’ll be doing:

Providing oversight of the configuration, implementation, integration, delivery & commissioning workstreams within network delivery for global managed network customers in BT Business, along with line management for team managers of those engineering teams. Driving the Managed Services strategic agenda to deliver the best results for BT Business and our customers. This will include more specific activities such as…

• Line management of the Network Delivery Team Managers, including holding regular performance reviews & coaching.
• Working with team managers to ensure the appropriate number of resources are deployed to cover current & upcoming work and ensuring workforce costs are kept in line to ensure an optimum financial return on resource deployed for the business.
• Ensure quality of work delivered by teams is at the required standard, including ensuring…
• Network Engineers are following correct processes
• Network Engineers are strictly adhering to all security rules/guidelines for the jobs/contracts on which they are working.
• Support/deal with any issues arising from any deliveries undertaken by our teams.
• Take ownership of delivery teams issues so that they are supported/flagged/escalated accordingly to conclusion.
• Assist with responses/input into New Product Launch requests
• Assist with responses/input into Bid Support requests
• Assist with the Production Planning model to deliver demand and capacity planning
• Attend Customer meetings when / where required to provide strategic guidance, oversight, outline procedures, collate/pull in appropriate resource/support for a concerned customer or if customer needs are complex. etc. to ensure the smooth running of projects if management intervention is felt to be necessary by either the customer or BT.

The skills and experience you need:

Technical:

• High level understanding of managed IT infrastructure, and associated processes.
• Operate IT systems and applications relevant to the role

Data:

• Proficient in manipulating and presenting data for different audiences (strong in excel, SharePoint, PowerPoint)

Systems:

• Understand BT’s systems and processes used within the Managed Services area.

People:

• People management skills to coach the individuals in the teams

Professional:

• Have a professional and pragmatic approach to work, ensuring availability when needed, a strong focus on achieving goals, taking ownership and driving results.
• Proactively manage own time and workload, highlighting and any issues or concerns back through the delivery team or senior management team.
• Strong negotiation skills and ability to take in different requirements from stakeholders and negotiate mutually agreeable outcomes with pragmatism

Benefits:

• Competitive salary
• OTB of 15%
• Hybrid working - 3 days in the office and 2 from home
• Company Car allowance
• Full time position - 40 hours per week
• Plus lots of other great benefits that BT offer!

Our leadership standards:

Looking in:
Leading inclusively and Safely- I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes - I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer - I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy - I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset - I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future - I build diverse future-ready teams where all individuals can be at their best.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.