Change Management Associate

Job Description

What you'll be doing:

• As the role holder, you will be following ITIL framework
• Responsible for end to end management of customer change requests for different products
• Gathering all information provided from customer and reviewing/validating/coordinating with the involved parties
• Following up with the customer and respective implementation teams
• Chairing CAB meetings
• Reviewing all implemented changes to ensure that they have met their objectives; referring back any that have been backed out or have failed, creating post implementation reviews
• Ensuring operational procedures are in place, maintained and followed as appropriate
• Producing management reports
• Home office is available in this role depending on further agreement

This role will suit you if you have the following skills:

Soft skills:
• Ability to meet the customers’ needs in line with the business requirements
• Focusing on the objectives and the required outcomes of the processes while delivering a service
• Working with a cooperative and positive attitude in a group setting to achieve common goals
• Ability to comprehend and to oversee various aspects of a problem or a situation

Professional skills:
• Relevant work experience in a multinational/telecommunications environment
• Strong Microsoft Office knowledge
• Degree qualification is an advantage
• ITIL qualification is an advantage

Language skills:
• English on a fluent level

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.