BT Meetings Support Analyst

Job Description

Location: Debrecen

Please note that this role requires colleagues to work in shifts and is based in Debrecen Office ( with hybrid working element to it (3 days from the office and two days from home).

Key responsibilities

• The role holder is responsible for the support of ICT (Information and Communications Technology) solutions within one or more disciplines. In scope there are the market-leading unified collaboration tools like Zoom, Ms Teams and Cisco WebEx beside BT's own services.
• Provides technical support, resolving escalated technical issues within their own work area. Part of the operational support is to ensure KPIs and agreed SLAs/SLTs are achieved.
• Delivers support on projects, carrying out elements of the research, analysis and/or delivery.
• Identifies and manages major incidents. Occasionally provides on the job training to other team members and keeps the customer informed.
• The role involve liaising with internal, external and third party suppliers, coordinate inter-working testing and fault isolation / repair. Responsible for monitoring event management systems.

Soft skills

• Ability to meet the customers’ needs in line with the business requirements is an advantage
• Working with a cooperative and positive attitude in a group setting to achieve common goals
• Communicating effectively and efficiently while adapting to your audience and getting the message through as intended is an advantage
• Ability to find root causes of problems and to focus on their quick and efficient solution

Professional skills

• Demonstrates competence in own area and may still be acquiring higher level skill. is an advantage
• Professional experience in customer service. is an advantage
• Former technical experience or strong, logical and analytical thinking. is an advantage
• May have obtained some appropriate recognised current accreditation to an external professional body and/or industry standard. is an advantage

Language skills

• English on a fluent level

Additional allowances and benefits

• Bonus

• Health Insurance

• Cafeteria

• Smart working allowance

A FEW POINTS TO NOTE

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.