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Job Description

Location: Dallas

Key purpose of this role:

This is a role for an a Account Manager leading a group of T800 accounts in the International and Wholesale Banking-US vertical, within International Markets.

The successful candidate will be experienced at conversing at the CxO level, ideally with a personal network and a proven track record / reputation for success in hunting for new business across new and existing clients. The role holder has overall responsibility and provides the leadership for interfacing with the client for sales opportunities. A background knowledge of the Global Financial Services/US Banking market is strongly preferred.

What you'll be doing:


• To develop strategies and objectives to address the needs of our client that achieve account growth aspirations, close new business opportunities, and increase customer satisfaction.

• To develop successful and sustainable long-term business relationships with key stakeholders.

• To understand and drive the P&L of proposed customer solutions in conjunction with delivery partners

Business Development

• To lead and be accountable for key Business Development opportunities.

• To maintain high and influential relationships both internal and external, to draw opportunities to successful closure.

• To contribute to the leadership and management of the business, leading Digital Transformation discussions.


• Creating strong, deliverable account plans • To create a wide network within and across the business, to influence Global strategy to support the achievement of client objectives.

• To seek innovative ways to expand new services and initiatives across the accounts.

The skills and experience you'll need:

• Self-motivated, hardworking and resourceful in their approach, bringing energy and enthusiasm as well as tenacity - to drive decision making and successful outcomes across multiple stakeholders and opportunities.

• Customer relationship management up to C level

• Sales growth

• P&L management

• People leadership experience

• Global sales experience

• Strong commercial acumen

• Ability to articulate technical and complex business issues and work with senior level customers and BT executives

• Strong sales client engagement, pipeline building, opportunity qualification, deal management, business case generation, deal closure & handover

• Excellent influencing and commercial skills

• Manage revenue and gross margin for a cluster of global accounts and also manage sales performance and strategic growth of account

• Manage E2E customer journey interfacing with Delivery & Service on delivery process and key customer issues

• Working in a matrixed environment managing virtual teams of experts.

• Experience in working in the Global Financial Services/ US Banking market is strongly preferred

Why choose us:

With customers in 180 countries, we're a leading global business communications provider. We have 17,000 people serving multinational companies, proving the services they need to create the digital transformation of their businesses.

Thanks to our Global portfolio strategy, we provide high-performance, integrated and secure network and IT infrastructure services to global customers. It means our customers can connect easily and securely to the applications and data they need, wherever they are in the world. With a business focused around a global customer base and a portfolio of scalable repeatable solutions, supported by outstanding customer service and market-leading security.

To deliver it we need to focus where we can be brilliant, be more straightforward to do business with and meet customer needs with greater agility. This will help us to become a more profitable, predictable and customer-focused business.


BT offers a superior global and diverse culture that fosters health and wellness for their employees.

This opportunity is eligible comprehensive benefits including the following: Medical, Prescription, Vision & Dental Insurance offered (for employee; employee + children; employee +family); HSA or HRA Plan depending on medical plan; Retirement Savings Plan 401(k); ESPP; Employee Assistance Program; Life and AD&D Insurance; Short and Long-Term Disability; Dependent Care Flex Spending Account; Commuter benefits; Wellness and Rewards program; Work/Life Balance / annual time off summarized:

• 11 US holidays

• 3 weeks of vacation (Additional time is accrued during service with BT up to 5 weeks total) • 7 days sick time

• 5 floating holidays (to use as vacation/personal time off)

• 3 volunteer days

• Anniversary service splash– an additional week of vacation given every 5 years to use during that anniversary year

• Additional time off offered for bereavement, jury duty, parental leave (maternity & paternity – 20 days in addition to STD benefits), etc.

BT is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Existing authorization to work in the United States is required.

Relocation support for this position is not currently available.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.


Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.


Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Company benefits

25 (UK) / 21 (India) days annual leave + bank holidays
Open to job sharing
Open to part time work for some roles
Flexible working week
Mental health platform access
Compassionate leave
Cinema discounts
Buy or sell annual leave – buy up to 5 days/year pro rata
Bank holiday swaps
Adoption leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Shared parental leave
Enhanced maternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Cycle to work scheme
Faith rooms
Pension match/increase
Salary sacrifice
Share options
Employee discounts
Employee assistance programme
Volunteer days – 3 volunteer days per year
Lunch and learns
L&D budget
Season ticket loan
Enhanced sick pay – 3 months
Optional unpaid leave
More information needed
More information needed
More information needed
Work-life balance
More information needed
Role modelling
More information needed
More information needed

Working at BT Business

Company employees

100,000 across BT Group (24,000 at BT Business)

Gender diversity (male:female)

74.3:25.7 (BT Group)

Office locations

UK wide (London, Birmingham, Bristol, Manchester, Liverpool, Glasgow & more), ROI, India, Hungary, Spain, United States, Australia

Hiring Countries

United Kingdom

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