3rd Line Network Engineering Specialist

Job Description

Job Req ID: 37642

Posting Date:

Function: Network Engineering

Location: Hatfield, Bristol, London, Birmingham or Sheffield

Why this job matters

Our purpose is to use the power of communication to not only make a better world but also for us to be number one for Service in the European business market. This will be achieved by doing our best for our colleagues and our customers, building the best networks and doing the best for our country, society and our communities.

This role provides technical support and managed services to our customers through the use of Data Services technologies, 24x7x365 days a year. By using market leading products and applying BTs process, quality and intellectual property, we provide our customers with services to facilitate their objectives through the power of communication. The role requires a skilled technical engineer who is an innovative, engaging, driven individual and has a proven record of achievement.

The successful candidate must be willing to undergo SC Level Government Security Clearance which requires a minimum of 5 years continuous residence in the UK.

What you’ll be doing

1. Utilising experience and evolving technical ability to resolve technical incidents, service requests, changes or problems relating to “Data Services” portfolio
2. Ensure continued development of product knowledge, known issues and troubleshooting techniques throughout the support teams
3. Perform as an integral member of the Data Services team providing 24x7x365 service on a 4-week rota pattern
4. Perform an SME role for designated clients and technologies
5. Participate in the portfolio governance, service design and solutions assurance process to ensure our technical propositions are fit for customer and scalable for the business

Essential Skills

TroubleshootingVendor ManagementTechnical DocumentationIncident ManagementDecision Making

What we would like to see on your CV

1. Extensive experience working within a systems integrator support environment as a highly skilled technical engineer

2. Possess a deep level technical knowledge of Data Services technologies and associated vendors including Cisco, Aruba or Juniper technologies

3. Experience from a 3rd line perspective with troubleshooting LAN / WiFi issues and must be holding CCNA or CCNP (or vendor equivalent)

4. You'll have highly developed organisation, prioritisation, communication (written and verbal), tenacity and ownership skills

5. The successful candidate must be willing to undergo Government Security Clearance to SC level, which requires residence in the UK for a minimum of 5 years

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of working for BT include:
• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• x4 Salary Life Assurance
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop

Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.