2ND LINE SECURITY ENGINEER

Job Description

Why this job matters

Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities.

This role exists to provide specialist technical support on complex network security and cyber security deployments for any and all of our UK secure contracts. Building intermate working relationships and trust through effective communication and meeting expectation and deadlines is key. Liaising with customer representatives or vendors and directing other support staff where appropriate will form part of the role.

Additionally, the support of new products and services is an important part of keeping pace with the industry and customer requirements and allows BT to maintain market position as key supplier of services. The role holder will therefore be expected to provide support in this area, working with confidence and initiative and applying excellent self management in order to promote successful outcomes.

Roles and Responsibilities

To deliver aspects of a Security procedure, and/or process for BT that support the security strategy and policy and takes into account risks and appropriate legal and regulatory constraints
Incident Management decision maker within a defined scope responsible for ensuring that mitigation controls and incident response are appropriate and delivered in a professional manner and against relevant SLA/timescales
Providing security advice and consultancy to Lines of Business within BT and external customers,
Supports security compliance relationships with national Government or industry bodies.
Produce and support polices, functions and configuration builds to allow implementation of customer projects.
Complete and own integration testing on new products and services, producing all relevant supporting documentation
Attend meetings on behalf of the team leader and line manager.
Ensure full awareness of the need to safeguard sensitive customer information at all times, so that customers perceive BT to be a trustworthy organisation.
Maintain consistant and seemless 24/7/365 cover as a member of the shift team.

Skills

Knowledge and understanding of atleast three of the following Key technologies/products supported in order to perform indepth troubleshooting and complete complex configuration changes:
CheckPoint
Cisco ASA & FirePower
Cisco Network (IOS)
Cisco ISE
Juniper
Palo Alto
McAfee/Intel IDS/IPS
Tavve ZoneRanger
Tipping Point IDS/IPS
Bluecoat Proxy SG
FireEye Network & Email Security
Linux/Unix OS
Windows OS
General knowledge and understanding of TCP/IP & OSI seven-layer model and how data networks are structured and operate.
Maintain appropriate levels of clearance at all times (MPS, NPPV3 & SC clearances at time of writing)

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.